Customer Service High School

Mandeep Singh

**** ********* **

Durham, N **713

Home: 919-***-****

Cell: 919-***-**** ********@*****.***

Summary

Highly experienced Customer Service professional. Able to handle a high

volume of customer calls in

a fast- paced environment, with minimum supervision, while maintaining

emphasis on the highest

quality of consumer service. Excellent listening skills, oral and written

communications. Comfortable

in interacting with all levels of the organization and public. Excellent

problem solving and negotiating

skills. Able to make decisions independently and quickly with minimal

escalations. A creative support

professional with a record of increased responsibility. Proficient in

prioritizing and completing tasks

in a timely manner, yet flexible to multitask when necessary. Enjoys

learning new programs and

processes. A team player who is attentive to detail and able to work in a

fast paced environment.

Self-motivated individual with over 8 years experience in technical and

retail environments.

Highlights

Communications -- Good Interpersonal Skills -- Able to

written and get along

verbal presentation skills. well with co-workers and accept

Use proper

grammar and have a good supervision. Received positive

speaking voice. evaluations

Flexible -- Willing to try from previous supervisors.

new things and am

interested in improving Attention to Detail -- Concerned

efficiency on with

assigned tasks. quality. Produce work that is

orderly and

attractive. Ensure tasks are

completed

Hard-working -- Throughout correctly and on time.

high school,

worked long hours in

restaurant while

attending school full-time. Customer Service -- Routinely

Often managed handled as

as many as 65 hours a week in many as 500 customer contacts a

school and day

other structured activities (10,000 per month) in a busy

while retail outlet.

maintaining above-average Averaged lower than a .001 percent

grades.

Reliable -- Excellent complaint rate.

attendance record;

trusted to deliver daily cash Cash Sales -- Handled more than

deposits $2,000 a

totaling more than $40,000 a day ($40,000 a month) in cash

month. sales.

Balanced register and prepared

daily sales

Other--Active gymnastics summary and deposits.

learned

discipline, teamwork, how to

follow

instructions and hard work. Education C.E Jordan High School,

Ambitious,

outgoing, reliable and have 2005-2008. Classes included

solid work advanced

ethic. English. Excellent attendance

record.

Superior communication skills.

Graduated

in top 30 percent of class.

Accomplishments

Implemented a new product inventory tracking system which reduced monthly

food costs by 10%.

Recognized by peers and management for going above and beyond normal job

functions.Developed

and handled marketing campaigns and budgets for a variety of businesses in

different industries and

marketsExtensive experience handling a variety of different clientele

through various levels of

communication, from independent agents, to college deans, to independent

contractors

Experience

June 2010 to The Cheesecake Factory

November 2011 Durham, NC

Server

Up-sold additional menu items, beverages and desserts to

increase restaurant profits. Took necessary steps to meet

customer needs and effectively resolve food or service

issues. Recorded customer orders and repeated them back in a

clear, understandable manner. Promptly reported complaints

to a member of the management team. Correctly received

orders, processed payments and responded appropriately to

guest concerns. Served fresh, hot food with a smile in a

timely manner. Communicated clearly and positively with co-

workers and management. Resolved guest complaints promptly

and professionally. Served orders to customers at windows,

counters and tables. Cut and chopped food items and cooked

on a grill or in fryers. Packaged menu items into bags or

trays and placed drink orders into carriers. Operated large-

volume cooking equipment such as grills, deep-fat fryers and

griddles. Accurately measured ingredients required for

specific food items. Prepared and served beverages such as

coffee, tea and fountain drinks.

Education

2008 C.E Jordan High School

Durham, NC, United States

High School

High School Diploma

2013 Durham Tech

Durham, NC, United States

college transfer

Associate of Arts

i am currently in studying for Computer Information System

at NCCU.

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