Customer Service Medical Assistant
Resume:
MARKENNA JACKSON
*** *. **** **. ***. A, Long Beach, CA 90806 H:
********.*******@***.***
PROFESSIONAL SUMMARY
To provide exceptional service as a medical assistant through utilizing clinical
and administrative practices by thoroughly understanding the needs of
patients as well as those in the workplace around me.
SKILLS
CPR/First Aid certified Official Typing Certificate
Trustworthy companion Professional and mature
Compassionate Articulate and well spoken
Efficient and reliable team player Flexible
Committed team player Maintains confidentiality
Adaptable Works well under pressure
Very Fast Learner Medical terminology
Takes Initiative Patient charting
Exceptional communication Team leadership skills
skills Verbal communication skills
MS Windows proficient Well organized
Creative problem solver 55 WPM typing speed
Multi line phone talent
WORK HISTORY
Medical Assistant (Intern) 05/2013 to 07/2013
Lakewood Primary Care – Lakewood, CA
Knowledge of EMR (E Clinical Works)
Maintained accurate records of patient care, condition, progress and
concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs
of patients.
Obtained information about clients' medical history, drug history,
complaints and allergies.
Maintained a clean, healthy and safe environment.
Performed clerical duties, such as word processing, data entry, answering
phones and filing.
Transported patients to other areas of the hospital in wheelchairs and
gurneys.
Supported duties for diagnostic and technical treatment procedures, such
as setting up and operating special medical equipment and apparatus.
Performed procedures and uses equipment as delegated by a licensed
professional, including blood draws, foley catheter removal and EKGs.
Supported diagnostic procedures, assisted with technical nursing treatments
and entered information in patient records and charts.
Collects patient specimens and data, including vital signs, input/output and other
delegated measurements.
Provided a comforting and soothing environment.
Monitored expiration of medical supplies and medications.
Receptionist (Temporary) 05/2012 to 05/2012 Metal Mart – Commerce, CA
Greeting clientele in a sincere/professional manner
Answer inquiries by clarifying desired information
Researching, locating, and providing information
Scheduling necessary/ high importance appointments Receive and send
messenger/courier items
Clerical duties compiling, issuing, faxing, securing records
Knowledge of 8 line switchboard.
Order Management Associate(Temporary) 01/2012 to 03/2012 KW International
– Rancho Dominguez, CA
Effectively managed a high volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and
professionally.
Gathered and verified all required customer information for tracking
purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service
issues.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast
paced and challenging call center environment.
Data Entry 09/2009 to 01/2012 Maritz Research – Long Beach, CA
Answered a constant flow of customer calls with up to [10] calls in queue
per minute.
Addressed and resolved customer product complaints empathetically and
professionally.
Accurately documented, researched and resolved customer service
issues.
Evaluated consumer reports on a monthly basis.
Managed customer calls effectively and efficiently in a complex, fast
paced and challenging call center environment.
Initiated operations improvements to improve overall call center
productivity.
Acted professionally and patiently when addressing negative customer
feedback.
EDUCATION
Associate of Arts: Medical Assistant July, 2013
Charter College – Long Beach, CA
Medical Terminology,Pt. Vitals,
Urinalysis,Phlebotomy,Injections, Charting,Hippa
Trained, Insurance and billing,PPE.
High School Diploma : Basic Education June,2004
David Starr Jordan High School – Long Beach, CA
Honor Roll 2003 2004
ACCOMPLISHMENTS
Graduated with honors 4.0 GPA
Deans List Award August 2012 May 2013
Certified in CPR
ADDITIONAL INFORMATION
ACHIEVEMENTS Employee of the month award for Maritz Research
Excellent Scores on KW International comment cards
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