Customer Service Manager

**** * ***** ***** ** • derby, KS *****

Phone 316-***-**** • CELL 316-***-**** • E mail *****.********@*****.***

James W. Standlee

Objective

A position where my education, leadership ability, and diverse skills will lead to an

opportunity to achieve tangible results to benefit the company and myself.

Background

Leadership experience as a manager for Spirit Aerosystems and as an officer in the

U.S. Army. Proven effectiveness in team building, communications, job

assignments, training and coordinating tasks. Extensive experience with

computers as a test technician for Raytheon and computer contractor with Kelly

services.

Work experience

SPIRIT AEROSYSTEMS 2006

2013

Production Supervisor

Coordinated daily job assignments

Mentored and trained new managers and employees

Coordinated with suppliers and customers to ensure on time delivery

Handled employment issues and grievances

Reduced scrap and rework by 5% to meet company goals

Managed budget to ensure we met financial goals

Reduced overtime from 14% to 10%

FREELANCE COMPUTER CONTRACTOR 2006

Engineering Support

Developed comprehensive timeline for project development

Modified existing MS Access databases

Computer Training for employees

RAYTHEON AIRCRAFT, Wichita, KS 1997 2003

Structural Test Technician/ sheet metal mechanic

Interpreted engineering drawings and blueprints

Developed Hydraulic distribution system.

Reduced time required to perform job from 5 days to 3 days.

Trained new employees on jobs to be performed.

Monsours Inc, Pittsburg, KS 1990 1996

Shipping/receiving, warehouse, customer service

Education

Baker University Wichita,

KS

Bachelor of Science Management Bachelors Degree 2005

Butler County Community College El Dorado,

KS

Information Systems Associates Degree

computer programs

Microsoft Office Suite, Microsoft Project, Visual Basic, SAP

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