customer servive rep

**** ******** ****** ***** **. ***** 251-***-**** 251-***-****

Email:**********@***.***

ANGELA PENDLETON

Summary

I am highly professional, dependable, motivated with over 20 years of

Customer Service experience. I have outstanding office skills and

knowledge of office Management procedure. I have the ability to

effectively multitask and prioritize. Strong communication, leadership

computer skills.

Experience

February Lending Processing Service(LPS) Clark/Washington

'2012-Present AL.

Data Entry Clerk/Field Collector

Records Data Property Abstraction

Independent contractor to provide field collection services in local

courthouses

Collection and keying of specific data records; Mortgage, Deeds,

Release, Assignments at local county/township/municipal locations.

Upload keyed data, track and report the number keyed documents on

daily and weekly basis.

Collect data and key data information into LPS's data collection

systems.

June'98-October Base Plastics Orangeburg NY

'09

Customer Service Manager

Responsible for creating, distributing sales/purchase orders; Track

and monitor status of all open orders using Microsoft access;

Interface with sales team member and vendors on customer inquiries,

Negotiate faster lead-time with outside vendors

Coordinate pick-ups and delivers with trucking companies and (FedEx,

Ups), Handle customer inquiries related to order tracking, returns,

investigate lost/damage shipments

Monitor customer account using account receivable systems;

August '94-June Capezio Ballet Maker Totowa NJ

'98

Customer Service Representative

Responsible for entering paper and telephone orders from customers and

account reps.

Maintain billing orders post shipments

Release shipments per backorders, track and confirm orders

October Sterns Administrative Office Wayne NJ

'88-August '94

Customer Service Leader

Responsible for processing customer mail-in orders

Responsible responds to telephone inquiries for non-shipments of

orders, availability of products, approve exchange and returns of

orders

Responsible for training new employees

Education

1979-1983 Clarke County High Grove Hill AL

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