Home Health Software
Resume:
Ettain Group
Nashville, TN
Technical Analyst
. Re-IP and image all facility desktop
workstations using Clonezilla or Norton Ghost
. Re-IP facility printers or deploy new printers
. Set up user names and groups, and configure
security passwords in Active Directory
. Connect workstations to mainframe through
terminal emulation packages
. Work with vendors to configure hardware and
client applications
. Setting up training rooms
. Give weekly status reports and updates to off-
site managers
. Interface with local IT employees and
executives to figure out best practices for new
hardware deployments
04/05 - 04.12
Alexian Brothers Health System
Arlington Heights, IL
Client Technologies Technician
. Maintenance and support of HP and Dell desktop and laptop PC's.
Troubleshooting of hardware and software issues.
. Upgrading of hardware and software. Configure, deploy, and maintain HP
and Palm PDA's for Doctors.
. Troubleshoot remote user issue involving Intel and Cisco VPN
connections.
. Using Microsoft SCCM for deploying packaged applications.
. Assist Networking Department in troubleshooting connectivity issues
involving multiple hospital departments and locations.
. Analyze user's requirements for hardware and software and make
recommendations for them.
. Assist on projects involving new hardware and software purchases and
installations.
. Co-led the conversion of all off-sites to Active Directory. Led a
large group of contract employees swapping out PC's. This also
required the installation of IP based printers and site specific
software. Ensured the end users were satisfied prior to departure.
. Planned and coordinated the upgrade off approx 125 Home Health
laptops. This involved standardizing the logins, upgrading the anti-
virus, ensuring all Microsoft updates were applied. This was done to
meet the requirements for the next upgrade of the clinical system used
by Home Health staff.
EXPERIENCE 12/96 - 06/04
Magellan Behavioral Health
Chicago, IL
LAN Administrator\Business Analyst
. Administrator of a 170 user LAN/WAN running Microsoft NT 4.0
Server, Novell 4.11 Server, Arc Serve 6.5, Microsoft SQL Server
6.5,
. Microsoft Exchange 5.5, Microsoft Windows 95, and Microsoft
Office 97. Migrated to Microsoft Office 2000 and Microsoft
Windows 2000 Professional.
. Responsibilities include new computer configurations, software
installation, hardware upgrades, diagnosing server, network, and
workstation problems, and user support.
. Develop and implement reporting programs to serve Magellan's
internal and external customers.
. Participated in full-life cycle software development for
projects.
. Worked closely with analysts, project managers and management to
develop and design reports.
. Served as liaison between Business Owners, End Users, IT
programming staff and IT Management.
EDUCATION College of DuPage
. Computer Forensics training using Access Data Forensics Toolkit
with emphasis
in evidence handling, chain of custody,
preservation, identification and recovery
of computer data using forensic recovery tools.
. Course work towards CCNA and CCNA Security with
emphasis in Variable Length Subnet Mask (VLSM),
Classless Inter-Domain Routing (CIDR), static
routing, dynamic routing, default routing,
Routing Information Protocol (RIP), Enhanced
Interior Gateway Routing Protocol (EIGRP), and
Open Shortest Path First (OSPF),Local Area
Network (LAN) architecture, basic switch
concepts and configuration, Virtual Local Area
Network (VLAN) design and configuration,
Spanning Tree Protocol (STP), VLAN Trunking
Protocol (VTP), inter-VLAN routing, basic
wireless concepts and configuration. WAN
Design, DHCP, NAT/PAT, IPv6, Access Control
Lists (ACL), Virtual Private Network (VPN),
Frame Relay, Point-to-Point Protocol (PPP),
troubleshooting and basic Network Security on
Cisco routers Experience on Cisco 2811 routers
and Cisco 2960 switches. Install, troubleshoot,
and monitor Cisco security network devices
Harper College, Palatine, IL
. Classes in UNIX Administration and Shell
Programming
Computer Learning Center, Chicago, IL
. Certificates in Computer Operations and Programming
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