Manager Customer Service

JULIO C SAR GARCIA MIRANDA

**** ******* ****** ( Philadelphia, Pennsylvania 19149 334-***-**** (

*****@*******.***

PRODUCTION & OPERATIONS MANAGER

Results-focused manager with 14 years of experience. Consistently achieves

performance, quality, service and profitability goals. Highly skilled

production planner. Delivers significant improvements of operational

layouts by implementing best practice techniques and processes. Fosters

positive, efficient work environments through proven employee relations

strategies and motivational tools.

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AREAS OF EXPERTISE

Operations Management ( Production Planning & Management ( Cost Control (

Yield Control

Workflow Improvement ( Layout Improvement ( Line Balancing ( Time Study

Analysis

Six Sigma Tools (Pareto, FMEA) ( Strategic Planning ( Project Management

Team Leadership / Motivation ( Process Improvement ( Employee / Labor

Relations

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PROFESSIONAL EXPERIENCE

HAIN PURE PROTEIN CORPORATION, Pennsylvania ( Jan 21 / 2013 - May 02 / 2013

Production Manager, Deboning

Directed 1 supervisor & 4 Line Leaders to oversee 116 employees.

. Aligned the production schedule with incoming orders to ensure

the constant achievement of customer service.

MOUNTAIRE FARMS, Millsboro, Delaware ( July / 2009 - July / 2010

(Rapidly growing agricultural food processor)

Production Manager, Deboning

Directed a 9-member supervisory team to oversee nearly 240 employees in the

day-to-day operation of the high-volume deboning production. Continually

aligned the production schedule with incoming orders to ensure the constant

achievement of customer service and delivery standards.

. Obtained 2 million dollars savings per year by improving production

yields from 22.0% to 23.5% (back to live yield). This improvement was

achieved in a 6 month period.

. Aligned the whole production team toward a continuous performance

improvement by implementing daily supervisors' meetings focused on

devising and executing specific strategies to address issues such as

yield, overtime, material waste, quality, service levels and upcoming

projects.

. Reconditioned and restored all production equipment to maintain

consistent tool performance; retrained all employees on proper machine

use. This helped to increase yield to the levels above.

KOCH FOODS, Montgomery, Alabama ( April / 2007 - June / 2009

(Preferred supplier of fresh and frozen poultry products for food service

and retail operators worldwide)

Shift Production Manager, Deboning

Led a 6-member supervisory team to oversee about 200 employees over the

whole facility. Planned production operations for multiple departments and

oversaw the day-to-day operation of the breast and thigh deboning lines.

. Generated $425K per year in savings by redesigning the physical layout of

the packaging area. Thirteen (13) employees were eliminated as a result

of this layout change.

. Significantly enhanced efficiency from 70% to 97%, and improved safety

and ergonomics by standardizing best practice cutting operations.

PERDUE FARMS, Accomac, Virginia ( January / 2004 - March / 2007

(Global producer of premium chicken product)

Deboning Foreman (2006 - 2007)

Planning and supervision of the production efforts of a 180-member team.

Served as the chief supervisor with full accountability for scheduling,

motivation, and discipline.

. Reinforced department productivity by recommending and securing

management approval for a plan to implement upgraded machinery and to

streamline work methods. This resulted in an increased efficiency from

88% to 95%.

Maintenance Foreman (2004 - 2005)

Headed a 10-member maintenance team in the provision of a proactive

preventive maintenance program.

. Generated nearly $200K in annual savings by doubling productivity of a

rotary vacuum machine with an innovative configuration and modification.

. Delivered $15K in annual savings by eliminating water waste with the

restoration of a water cooling recirculation system.

ABORDAGE, San Cristobal, Dominican Republic ( January / 2002 - November /

2003

(Manufacturer of highly detailed handcrafted ship models)

Production Manager

Designed and implemented a streamline system of manufacturing procedures

and oversaw all production planning.

. Significantly reduced back orders, customer complaints, and quality

issues by devising a turnaround production schedule plan. Back orders

dropped from 30 to 5 per month, Customer complaints went from 8 to 1 per

month.

. Drove individual employee productivity to new levels, overcoming

entrenched staff motivation issues by launching a new approach to

employee relations, communication, and feedback. Productivity went up

from 50% to 90%.

. Played a key role in new product development efforts working in direct

contact with foreign customers (USA customers) to make sure all the

details on their orders were satisfied.

DAVIS & GECK (Former TYCO International), Santo Domingo, Dominican Republic

( May / 2001 - Dec / 2001 (Suture and surgical devices)

Manufacturing engineering of the Surgiclips devices and Matsutani machines.

Made sure all procedures and practices were performed according to the

product specifications. Performed machine validations, process improvements

and implementation of manufacturing instructions for new products

development.

EATON CORP., Santo Domingo, Dominican Republic ( January / 1996 - May /

2001

(Miniature circuit breaker manufacturer)

Held several positions of increasing responsibility, starting at entry-

level as a Manufacturing Supervisor, progressing through Senior

Manufacturing Supervisor, Manufacturing Engineer, and Senior Manufacturing

Engineer.

. In 5 years won 2 Catalyst Awards for Technical Excellence:

1) $500K/year savings by recovering 80% of PC Boards that were going

to be scraped.

2) $1 Million/year savings with the implementation of "Closed

Calibration Machine." This increased the first time yield from 75% to

95%.

. $500K/year savings in parts and labor by designing a tool that was able

to fix breakers out of calibration without the need to disassemble them.

EDUCATION & TRAINING

Bachelor of Science in Industrial Engineering

Santo Domingo Technological Institute, Dominican Republic

Total Preventive Maintenance ( Lean Manufacturing ( Experiment Design (

Total Quality

ISO 9000 ( Internal Quality Audits ( Statistical Process Control (SPC) (

Quality Management ( MS Office

Managerial Leadership ( Industrial Safety ( Public Speaking (

Administration for Labor Organizations

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