Customer Service Representative

PATRICK J. BRYAN

**** ******* ******

Grant, Florida 32949

Home: 321-***-**** / Cell: 321-***-****

Email: ****************@*****.***

PROFESSIONAL SUMMARY

Technical professional with diverse experience in all aspects of logistics.

Expertise includes shipping, receiving, kitting, BOM creation, inventory

control, inventory tracking, RMA and PO generation and receiving, meeting

contractual obligations. Ability to take ownership of tasks at hand with

minimal supervision. Technical and mechanical aptitude with experience in

the semiconductor and satellite communications industries. Certified as a

forklift trainer and safety administrator.

PROFESSIONAL ACCOMPLISHMENTS

. Overdue RMA's are a constant problem affecting inventory control and

the meeting of customer requirements. Established a system to

identify, track, and control inventory on Return Material

Authorizations. Results were a decrease of overdue RMA's, improvement

of return rates by greater than 50%, reduction of overall open RMA's

by >50%, and better control of critical inventory.

. Working with Customer Service and Field Operations personnel, using

team practices, identified opportunities for improvement of RMA

generation. Successfully reduced errors by increasing training of new

personnel and increasing awareness of potential problems by all

personnel. This resulted in a better system of operation benefiting

internal and external customers.

. Without means to track Overdue In Transit shipments to field

engineers, production lagged and inventory control was compromised.

Created a system to identify OIT's and problems associated with them.

Instituted this system to track and correct OIT's on a weekly basis.

Results were better inventory control of capital items and better

contractual compliance with our customers.

. After certification as a forklift trainer and safety administrator,

was tasked with bringing warehouse in line with ISO 9001:2008

requirements concerning forklift safety. Instituted and conducted

certification classes, and established ISO approved forklift work and

park stations.

. After USSI purchase of Ascent and the conversion to NG ERP inventory

software, was instrumental in reestablishing and maintaining

procedures used by Logistics, Customer Service and Field Operations to

maintain inventory control and ISO compliance.

PATRICK J. BRYAN

5895 Pinesap Avenue

Grant, Florida 32949

Home: 321-***-**** / Cell: 321-***-****

Email: ****************@*****.***

WORK HISTORY

COMSAT, Palm Bay, FL 1993- present

Parts Analyst/Logistics (1997-present)

Customer Service Representative (1993-1997)

(Comsat was purchased by Ascent Network Services in 1996.

Ascent was purchased by USSI in 2009.)

HARRIS SEMICONDUCTOR, Palm Bay, FL 1984-1991

Senior Production Supervisor (1990-1991)

Production Supervisor (1986-1990)

Supervisor Trainee (1985-1986)

Implant Operator (1984-1985

EDUCATION

Geology

University of South Florida

Tampa, Florida

General Studies

Brevard Community College

Melbourne, Florida

Contact this candidate