Manager Customer Service

Shanton Wilson

*** *** ****** **** *****

Jackson, Ms 39211

601-***-****

*********@*****.***

SUMMARY

. Motivated team player as well as work independently to achieve

organizational objectives

. Possess excellent management, supervising and training abilities

. Possess proficiency in customer relations, problem solving and time

management to meet deadlines and scheduling obligations

. Experience in project management, team leadership and staff

supervision

. Software Applications: Proficient in Microsoft Word, Power Point,

Excel

. Certification to Train the Trainer for Power Industrial Trucks

. Certification of Training in ISO/TS 16949 (Internal Auditor Training

Program)

. National Criminal Information Center (NCIC) certification

. Negotiating, organizational and listening skills

. Floor shop operations training 1/2008 Smyrna, Tennessee

EXPERIENCE

07/2010 - Present

Wallenius Wilhelmsen Logistics

Mid Shift Supervisor

. Manage any department and work groups. Includes writing and presenting

employee evaluations, administering corrective actions, enforcing

company policies, conducting training, communicating pertinent

information, performs QCDS functions and monitors KPI's

. Monitor processes and procedures by follow-up inspections throughout

the shift

. Promote process standardization and continuous process improvement

through three step training, SOS observations, SOS review and

revisions that reflect input

. Manages proper training and procedures by becoming the SME of installs

to ensure all employees are maximizing efficiencies and practicing

safety

. Reply/responds to quality and safety issues with an investigation,

effective root cause analysis and development implementation of

effective countermeasures

. Supports VPC objectives including cost reduction, management of

manpower levels,rework efforts, communication of quality and

equipment issues, and compliance to internal/ national audit items

. Manages environmental and safety aspects of area including proper

container labeling, controlling waste streams, response to work

related injuries, remedy safety concerns noted by safety committee,

performs related training

. Consistently performs administrative functions including preparation

of daily shift notes, updating QCDS board, maintenance of training

records and ILU chart

. Performs and tracks routine management and shop floor management

activities according to established objectives

04/2010 - 07/2010

Johnson Controls (Contract)

Production Supervisor

. Evaluated production schedules to plan manpower to meet production

needs

. Reviewed production and implement countermeasures if necessary to meet

demands

. Organized and directed manufacturing staff, make sure process

procedures are followed

. Supervised workflow and monitor quality of production

. Shop floor management to include developing Line Leads and instruction

to hourly workers

. Monitored record and report production data (production, scrap cost,

overtime cost, first runs, etc.).

. Created cross training plans and maintain training records for all

hourly team members

. Monitored and maintained Time and Attendance records daily

. Reviewed and help establish countermeasures for quality, safety and

production issues

. Communicate work and needs with other departments (Maintenance,

Engineering, Tooling, MIS, and Production Control, etc.)

. Evaluation of customer returns (to include weekly quality meeting

presentation)

. Supervised 5S conditions/activities

. Monitored inventory to meet shipping requirements

. Communicated frequently with internal and external contacts on various

issues

. Performed other duties as assigned

05/2007 - 12/2009

Calsonic Kansei of North America, Incorporated

Production Supervisor

. Supervised production line operation in accordance with plant policies

and procedures

. Trained and coached production line employees

. Responsibilities for shift schedule to include: work station

assignments/ rotations, employee vacations, employee break, overtime

assignment, back-ups for absent employees as well as perform one on

ones with each employee

. Coordinated production startups, shutdowns, and changeovers

. Coordinated with Human Resources for appropriate staffing levels

. Scheduled and conducted shift meetings

. Responsible to meet shift production goals

. Responsible for quality control. Make adjustments as necessary during

shift to produce product within specifications. Reject product outside

of specifications

. Communicated with other Shift Supervisors and Plant Manager

. Ensured a clean and safe work area to enforce safety rules and

regulations among all employees

. Operated within standard operating procedures (SOPs) and Job Safety

Analysis (JSAs)

. Completed shift paperwork

. Assisted in production as necessary

. Maintained a pleasant work environment and relationship with the

employees as well as with the customer

09/ 2004 - 05/2007

Product Action

Location Supervisor

. Trained and educated all employees on proper procedures relevant to

the project

. Assumed on call responsibilities

. Met and communicated with the customer daily regarding project status

and changes in criteria

. Maintained and managed customer and location relationships through

meetings and visits

. Used progressive discipline system to document and maintain violations

of employee policies

. Tracked and reported activity at assigned plant locations

. Wrote work instructions for every job set- ups

. Monitored quality system for each project as necessary, to ensure all

projects requirements and specifications are being met

. Inspected suspect parts, parts that are placed on containment for

rejects or damages

. Traveled out of state and to other job sites to set up jobs

. Operated as a third party for the company and it's customer to assure

all parts or material was good and prepared for shipping

02/2000 - 09/2004

Delphi Packard Warehouse Operations (Contract)

Warehouse Manager

. Reported directly to Site Manager

. Managed over 70 personnel including administrating and technical

personnel while providing leadership and directions to three shifts

. Hired, placed and promoted personnel who demonstrated job performances

above company standards

. Promoted professionalism, teamwork and exemplary customer service with

all personnel

. Followed-up with supervisors and assisted with my staff's area of

responsibility

. Enforced safety rules and regulations among all personnel

. Established safeguards to eliminate re-occurring situations from

customer complaints

. Enforced QS 9000 procedures and policies for the warehouse

. Oversaw warehouse inventory operations to ensure Just In Time (JIT)

and obsolete materials were removed in a timely manner

. Managed and trained personnel who reported directly under my

Supervision to perform their jobs with proficiency

EDUCATION

Hinds Community College

Raymond, MS

Nursing / Business

Jackson State University

Jackson, MS

Business Administration

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