Technician System

JERROD FULLER

**** ******** ****** **** # *** Spring Valley, CA 91977 509-***-**** ******.*.******@*****.***

SUMMARY OF QUALIFICATIONS

Over twelve years of technical repair work and troubleshooting in computer and electronic systems

Demonstrate extensive knowledge of networking, hardware and software installation, and reconfiguration

Maintain facilities in individual machines, such as drivers and settings of personal computers as well as printers

Design and execute software and application development, installation, and upgrades

Responsible for creating, maintaining, and further developing systems for various institutions

Incorporate advanced knowledge of network administration, including host security, recovery, and integrity

Education and Training

Network + Certified Technician December 2010

Eastern Washington University, Computer Information Systems February 2009

A+ Certified Remote Support Technician September 2007

Journeyman Electromechanical Technician in the U.S. Air Force September 2001

Related Position Experience

Monitor systems in a client/server environment in accordance with established policies, procedures, and

guidelines

Provide analysis, technical support, and help line support across multiple platforms

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources,

systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs

such as backups.

Plan and implement additions, deletions and major modifications to the supporting infrastructure company-

wide in coordination with corporate leadership

Conduct end-user interviews to identify requirements and problems and assist in shaping custom solutions

Install, configure, and maintain personal computers, servers, and other related equipment, devices, and systems

Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational

difficulties

Develop and conduct various training and instructions for system users on operating systems, relational

databases, and other applications

Maintain confidentiality with regard to the information being processed, stored or accessed by the network

Manage thoroughly documented network problems and resolutions for future reference

Consult with clients and colleagues concerning the maintenance and performance of software systems and

asking questions to obtain information, clarify details, and implement information

Utilize various utilities to troubleshoot, repair, and check configurations of servers, clients, and other networking

hardware

Confer with engineering staff and consult specifications to evaluate interface between hardware and software

and operational and performance requirements of overall system

Administer the creation, operation, modification, and deletion of username and passwords of employees in the

system

…continued…

Work Experience

Client Server Operations Analyst CACI, Norfolk, VA Sept. 2011 – Oct. 2012

Contract bought by ManTech, Norfolk, VA Nov. 2012 – Mar. 2013

System Administrator White’s Boots, Spokane, WA Feb. 2009 – Sept. 2011

System Administrator Eastern Washington University, Cheney, WA June 2008 – Feb. 2009

Student employee position

Technical Proficiencies

Acronis 9.0, 9.1, 10

AVG Corporate antivirus

CA antivirus

GP 10, 2010

Microsoft Office Suite XP, 2003, 2007, 2010

Microsoft Windows Server 2000, 2003, 2008 R2

o Active Directory (AD), Group Policy (GP), Domain Name System (DNS)

o Windows Server Update Service (WSUS), Virtual Desktop Infrastructure (VDI)

Microsoft Windows 95, 98, 2000, XP, Vista, 7, 8

o Powershell and command line scripting, User Account Control (UAC)

o Remote Desktop Services (RDS)

Microsoft Visual Studio 2005, 2008, 2010

Norton Corporate antivirus

Norton Ghost 5.0 – 11.5.1

Remedy action request system 6.0

RUMBA Information Management System

SNMP Management tools

Sesame 2.5

Sidewinder 7.0 Firewall

Siebel Information Systems

Symantec Endpoint Encryption

Trend Micro Corporate edition

VNC

Watchguard Firewall

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