Engineer Technical Support

Mark A. Marvin

**** ********** ****,

Vale, Oregon 97918

Home: 541-***-**** ***********@*******.***

Cell: 541-***-****

SUMMARY

Dedicated Field Service Engineer with 18 years serving the electronic

equipment and semiconductor industry. Successfully performed all facets of

equipment life from system integration through customer site acceptance.

Self motivated, excellent customer communication skills, installation team

leader, and system introduction and integration teacher. A proven track

record of increasing production up-time.

TECHNICAL SKILLS

Software/ Languages: UNIX, C++, Pascal, OrCad, SAP, Visual

Basic 6.0/6.5,

Microsoft Word 2007, Microsoft Excel 2007,

Microsoft

PowerPoint 2007

Operating Systems: Windows 95/ 98/ XP/ Vista

Simax Lithography: US Wide

2010 - Present

Field Service Engineer Senior, US Support Group April, 2010 -

Present

Led Installation team from mechanical buildup through acceptance testing.

Provided extensive maintenance and trouble shooting on equipment for mature

equipment base. Organized all parts and tooling and ensured availability

for Machine installations. Assisted with technical support for all of US

based company needs.

. Organized and lead installation teams on 7 simultaneous installations.

. Organized, inventoried and documented all parts and tooling for the San

Jose office to ensure accountability and availability to all Field

Service Engineers worldwide.

. Organized and completed the company's first /750 de-installation.

. Provide Technical Support to Other Field Service Engineers during hard

down emergencies.

ASML: Boise, ID

1995 - 2009

Customer Support Engineer III, Micron Support Group 2001-2009

Led installation teams from mechanical buildup through customer site

acceptance. Provided detail oriented maintenance and trouble shooting on

equipment to ensure excellent operation. Ensured all paperwork was

completed using SAP software.

Instructed younger team members on correct trouble shooting of all systems

and paperwork completion.

. Increased production up-time to > 95% by performing maintenance and

trouble-shooting with attention to detail on 17 different system types on

2 different platforms.

. Organized and lead the first, state of the art, U.S. based PAS 5500/750

scanner installation and reduced installation time by 2 weeks.

. Assisted R& D team in completing Lens Qualification Testing on PAS

5500/750 reducing the installation time and delays by 1 - 2 weeks.

. Mastered PAS 5500/400, /500, /700, /750 /800, /850 and Twinscan /400,

/850, /1250, /1400, /1700i, /1900i system operations as a Senior CSE and

increased junior personnel training, understanding, and overall system

knowledge.

Nikon Precision Inc.: Aloha, Oregon

1993 - 1995

Field Service Engineer I, Intel Support Group

Installed, deinstalled, maintained, and completed paperwork in a timely

manner. Provided customer support after hours and on weekends.

. Installed model 6 steppers at Intel Aloha site within contractual time

obligations and providing technical support for customer contractual

agreements to reduce downtime.

. Installed model 6 stepper at Fujistu site to increase customer base and

further improve customers' productivity.

. Received model 9 training to become member of install team for Intel

Aloha site and provide customer with high quality production equipment

base.

. Volunteered for Intel Aloha night shift to provided site with the first

24/7 coverage service and enhance technical support coverage for that

site.

EDUCATION

BS Electronic Engineering Technology, DeVry Institute, Phoenix, AZ

Certificate Information Systems Management, Keller Graduate School of

Management, Online

BS Accounting Management (currently obtaining), Treasure Valley Community

College, Ontario Oregon Online

Contact this candidate