Customer Service Security
Resume:
Nicole Bunch
Local Address
***** ********* **** **. ***** Champions Park Dr.
Apt 1015 Apt 1015
Houston, Texas 77069 Houston, Texas 77069
********@*****.*** ********@*****.***
Wayne State University August 2010-December 2012
Education
Undergraduate
120 College credits
Bachelor of Science in Criminal Justice
Wayne County Community College August 2007-June 2010
Graduate
Associate In Arts
Alarm Dispatcher
Experience
Alimar Security/Investigations
June 2012- July 2013
• Dispatch security officers to residential and commercial alarms
• Monitor fleet
• Review and edit reports completed by Officers
• File and enter data
• Interact with customer and clients
• Customer service
Security Guard (Dispatcher/Customer Service/Lead officer)
Securitas Security Services Dearborn, MI
January 2011-June 2012
• Answer and direct all incoming calls
• Call center functions
• Monitor alarm system
• Monitor campus activity (CCTV monitor)
• Make sure the site and area is safe and free from harm
• Protecting the public and property from potential danger and threats
• Front desk receptionist (customer service)
• Interact with public
• Monitor deliveries coming on and off site
Security Guard (Shift Supervisor)
Guardian Alarm Southfield, Mi.
June 2008-January 2011
• Make sure the site and its surrounding area is safe and free from harm
• Make sure the guards are completing all assigned tasks and keeping a
professional manner with clients
• Protecting the public and property from potential danger and threats
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• Front desk receptionist
• Answer all incoming calls
• Assist clients
• Interact with public
Nancy Austin (Former Teacher) 248-***-****
References:
Camille McCullom (Colleague) 313-***-****
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