IT Management, ITIL, OCP, CRISC, Virtualization, Lync, Office 365

Chetan Jamnadas Shah

Address: P. O. Box: ****, Ruwi, Postal Code 112, Sultanate of Oman

Contact: +968-********/ +968-******** Email: ********@*****.***

LinkedIn: om.linkedin.com/pub/chetan-shah/19/877/614/

IT Management Profile

Synopsis:

. Result oriented professional with versatile

experience across diverse organizational domains in

the Middle East.

. Currently functioning as Senior Manager - IT with a

leading organization in Oman, seeking challenging

assignments in Information Technology.

. Proficient in functional & technical implementation

of ERP in domains like Financials, HRMS, Payroll,

Inventory, Warehouse Management System, Purchase,

Enterprise Content Management, Sales etc.

. Vendor management for SLA, ERP, IT Projects,

Hardware, Software, Implementation, call logs etc.

. Core experience in Project Management Life Cycle (ie:

Initiation, Planning, Execution and Closure).

. Well versed in IT department management, Oracle based

ERP, Cloud computing, Lync, data center planning/

implementation, MIS & Reporting, Programming, Citrix,

Exchange, Active Directory, Anti-Virus.

. Skilled in collation & development, coding, testing &

debugging of applications in different software

languages, identification of new technologies for

implementation, software modeling and simulation.

. Optimize resource utilization and manage day to day

project activities in compliance to delivery

schedules.

. Review deliverables prior to passage to clients and

implement methodologies for enforcement of project

standards.

. Efficient Team Leader & Player, combining

communication, interpersonal & problem solving skills

with analytical, decision making and leadership

capabilities to enhance organizational objectives.

Core Competencies:

. Project/ Program Management

. ERP Management

. Vendor Management

. IT Infrastructure Management

. Troubleshooting/ Maintenance

. Warehouse Management System

. Compliance Management

. Quality Assurance

. Client Relationship Management

. Cross Functional Team Coordination

Career Profile

AL ANSARI TRADING ENTERPRISE LLC, Oman

Dec 2003 till date

Designation Duration

Senior Manager - IT Apr 2010 till date

Manager - IT Jul 2007 - Mar 2010

Assistant Manager - IT Dec 2003 - Jun 2007

Accountabilities:

. Involved in analysis & implementation of business

applications like Orion, Time Manager, Ariba,

SharePoint etc.

. Upgraded / Implemented ERP based on client

requirements; Migrated Oracle 9i to Oracle 11g,

Upgrade & Data migration from Orion 9.5 to Orion

10.6, ensured data of previous 10 years exists for

MIS & analytical reports for management. Team size:

9.

. Upgraded Data Centers to Virtual environment with

high profile professionals & Vendors. Procured &

implemented state of the art HP servers, storages,

managed switches, Disaster Recovery readiness,

structured cabling, data center environment alarms

etc. Team Size: 10.

. Vendor management for selection of ERP (Orion), Data

Center projects & Biometric as per the best practices

in ITIL. Negotiate core points with Orion Support

Head, Delivery Head & VP. Deal with Orion support

teams in Oman, India & UAE offices for enhancements &

troubleshooting.

. Strategize Group IT vision & mission in line with

organizational Objective. Setting IT team structure

to implement ERP (Orion) on Linux based Oracle

database platform upon state of the art

Infrastructure. Set 5 year IT Budget.

. Map process requirements of departments to ERP

(ORION); customized user requirements of Finance for

GL, budget planning & processing, petty cash, AR & AP

tracking, HR & Admin department for HRMS system,

Warehouse for WMS.

. Design & develop MIS using Oracle Discoverer &

Crystal Reports; Monthly/Yearly sales reports,

Invoice Profitability reports used by GM, Purchase

reports, Customer & Supplier Outstanding reports used

by CFO, Activity wise, salesman wise, department wise

MTD & YTD Sales Analysis reports used by CEO etc.

. Gathering requirements for new process development,

module creation etc. from business heads like CEO,

CFO, HR, Admin & Warehouse Managers.

. Involved in testing software, training users on

business ERP and Microsoft Office tools; class room

training, customized ERP department wise, module wise

training etc., IT & ERP induction to new users.

. Integrate emails with Pay Slip to be sent to

employees through Orion and PO, Delivery Notes to

clients.

. Lead the IT department in 2 Virtualized Data Centre

environments with HP Storages & Servers, Linux,

Citrix, Windows servers, multiple ESX servers,

SharePoint, Biometric software, Cisco, Juniper, Sonic

Wall routers.

. Optimize utilization of IT to improve upon capacity,

availability & business continuity 24/7.

. Develop & maintain productive business relationship

with various stakeholders/ process owners.

. Align Backup & Restore methodology to industry

standard & enterprise requirement.

. Installation/ maintenance of ISA, E-Policy Orchestra,

Black Berry Servers, Access Control / Biometric

software.

. Developed bank online system to automate supplier

payments.

EMIRATES INDUSTRIAL GASES CO LLC, Dubai

System Administrator, Dec 2001 - Dec 2003

Accountabilities:

. Set up business application ERP (HISYS) on Windows

platform using Oracle as a back-end database and

Developer 2000 as front-end.

. Ensured prompt resolution of critical technical

issues related to configuration & development of

processes in ERP.

. Implemented conversion processes, mapped process

requirements of users with Business Application.

. Used various tools for export/ import of data from

Oracle, SQL Server.

. Drafted scripts to automate backup/ restore

procedure.

. Focused on system troubleshooting, testing software &

training users on ERP & office automation programs.

. Involved in system administration for Windows NT 4.0

Local Area Network LAN/ WAN, installation of NT &

Oracle server (Oracle 7, 7.3, 8, 8i), installation &

maintenance of anti-virus software.

CLOISALL COMPANY LLC, Dubai

System Analyst/ Programmer, Sept 1996 - Dec 2001

Accountabilities:

. Set up function designs, prepared data maps & planned

conversion schedules.

. Mapped data from legacy systems for conversion &

development of technical designs.

. Implemented manufacturing and fabrication Oracle ERP

(HISYS) business application.

. Involved in migration of data from COBOL to Oracle

database.

. Conducted software tests and trained users on

business application and Microsoft office tools.

. Maintained database backup and restore. Developed

computerized fax, email and website.

. Managed network cabling, software installation,

configuration of servers & clients.

Past Assignments

MICRO INTERNATIONAL COMPUTER TECHNOLOGY, Dubai

Analyst/ Programmer, May 1992 - Sept 1996

VINAYAKA SYNTHETICS LTD, India

Computer Programmer, Feb 1991 - Mar 1992

Projects

. Payslip by Email with Password Control.

. Shifting Virtualized Oracle, Orion (ERP) and Citrix

environment from 1 Data Centre to another Data Centre

due to shifting of Corporate Head Quarters.

. Upgraded Oracle 9i to Oracle 11G & Orion ERP from 9.5

to Orion 10.6 with data migration, Windows based

servers to Virtualized Data Centre and Novell based

environment to Windows Server based Data Centre.

. Developed several MIS reports using Discoverer,

Oracle Report Writer etc.

. SDLC (System Development Life Cycle).

. Cloud Computing (Migration from MS Exchange on

Premise to Office 365 on Cloud).

Education

. Bachelor of Commerce (B. Com.) from University of

Mumbai, India, 1990

. Diploma in Computer Programming, System Analysis and

Applications from International Computers &

Management, Mumbai, 1989

Professional Development

. Oracle Certified Professional (Database

Administrator)

. Information Technology Infrastructure Library (ITIL)

. Certified in Risk & Information Systems Control

(CRISC)

. Trained in Oracle DBA, Oracle forms, Reports &

Graphics, ITIL, CGEIT, CISM, CISSP, C & Unix

programming, Systems Analysis & its application, EDP

Concepts & Advanced Structured basic

Technical skills

.

Description Skills

Operating Systems Windows 8 / 7 / XP / 98 / 95 / DOS / 2008 / 2003 /

2000 / Linux / Unix

Databases Oracle / SQL server 2008 / 2005 / MS Access / Foxpro

/ Cobol

Reporting Tools Oracle Discoverer / Reports / Crystal Reports /

Foxpro

Server HP Storages, SharePoint 2013, SharePoint 2010

Technologies

ERP Orion 9.5, Orion 10.6, Hysis, FAP, Ariba

Networks VMWare (Virtualization), Windows 2008, Windows 2003,

Novell

Developing methods SDLC, Object Oriented Designing & Modelling

Communication Cloud, Office 365, MS Outlook, Outlook Express,

Instant Messengers

Browsers Internet Explorer (X), Google Chrome, Netscape

Navigator, Mozilla, Firefox

Professional Affiliation

. ISACA - Information Systems Audit & Control

Association

Date of Birth: 26th April 1968

Nationality: Indian; Visa: Employment; Driving License: Oman

Reference: Available on Request

Contact this candidate