Maintenance Manager

NELSON HINES

**** ***** *****, ********, ******* 31907

706-***-****; ************@*****.***

Maintenance Manager

Automotive / Heavy Track Vehicles / Military Weapons & Materiel

TARGET: MANAGER

Offering 22 years of preventive, troubleshooting, repair quality control management experience,

and a background of progressive growth and success implementing best practices and ensuring

standards adherence. Accomplished in mentoring and directing several supervisors of different

maintenance functional areas toward attaining customer priorities and business retention.

Strong military and civilian contractor maintenance background and experience directing diverse

workforces as high as 242 employees including union/non-union, exempt/non-exempt and

temporary hires. Talent for metrics analysis and implementing corrective procedures where

results deviated from standards. Key contributor on executive leadership teams, participating in

program development and strategic planning toward contract retention.

CAREER HIGHLIGHTS

ITT Corporation (now ITT Excelis), Fort Benning, Georgia, 2006 – 2012

Maintenance Manager

Promoted to manage $70,000,000.00-plus budgeted maintenance activities of six supervisors and

242 skilled mechanics, technicians and production control personnel, of which 232 were subject

to a collective bargaining agreement, servicing and repairing U.S. Army fleets of light and heavy

wheel vehicles, combatant track vehicles, installation emergency response vehicles, public works

heavy equipment, individual and crew-served weapons, communication equipment, fire control

optics and night vision devices.

Key Contributions:

• Increased annual maintenance labor sales in FY08 $703,600 by establishing a 26-man

maintenance team to repair M88A1 track vehicles returning from Southwest Asia service.

Customer satisfaction in first-past repair yield led to a 60-man project team and in excess

of $1,625,000 in labor sale.

• Received the accolade from the U.S. Army Tank and Armaments Command that the

repair of 240 M88A1 vehicles came in under budget and on time. 2011 production quota

of 72 vehicles came in under budget despite government tardiness in providing operating

funds ($19,200,000.00), and the requirement to relocate thousands of maintenance

equipment, tools and repair parts from an antiquated facility into a new maintenance

facility.

ITT Corporation, Fort Benning, Georgia, 2003 – 2006

Weapons Maintenance Supervisor

Promoted to direct four leads and 74 skilled technicians, quality assurance inspectors, warehouse

specialists, production control clerks and security guards in the maintenance, issue, receipt and

NELSON HINES Page 2

706-***-****, ************@*****.***

ITT Corporation, Continued

accountability of more than 56,000 weapons and tactical equipment valued greater than $103

million in the largest consolidated equipment pool within the U.S. Army.

Key Contributions:

• Within one year, produced the first deficiency-free physical security inspection of the

Army’s largest weapons maintenance facility. The inspection was rated excellent and

noted as the first ever physical security inspection of the facility that did not require a

notice of deficiencies be routed up the chain of command.

• Established process controls to efficiently cycle weapons through maintenance, issue,

customer usage, return receipt and follow-on maintenance. An average 4.9 customer

satisfaction rating (5.0 scale) was maintained despite a 196% increase in equipment

utilization. Received personal recognition from the Deputy Commanding General, U.S.

Army Infantry Center and from the 19th and 58th Battalion Commanders for ensuring,

despite frequent short notices, that thousands of weapons and equipment were available

to support Soldier training.

ITT Corporation, Isla de Vieques, Puerto Rico, 1999 - 2003

Inner Range Supervisor

Hired to coordinate and supervise all control activities of 25 skilled personnel in the

support of U. S. Atlantic Fleet and Marine Corps units conducting live fire, bombing and

assault operations on the Inner Range of the Atlantic Fleet Weapons Training Area of

Operations

Key Contribution:

• Reestablished operational utility of the Inner Range, Atlantic Fleet Weapons Training

Facility on the island of Vieques, Puerto Rico following the death of a security guard and

damage incurred to infrastructure by two errant 500-pound bombs. Oversaw repair,

improved morale and put back on track equipment maintenance requirements. Awarded

the Superior Public Service medal by Admiral Robert J. Natter, Commander in Chief,

U.S. Atlantic Fleet for these efforts during a two-year period of civil protest.

U.S. Navy, Commander, Surface Warfare Officer, 1979 – 1996

U.S. Marine Corps, Sergeant, Aviation Machinist Mate, 1970 - 1974

EDUCATION

Bachelor of Arts (B.A.), English 1977

University of South Florida, Tampa, Florida

Certified Six Sigma Green Belt September 14, 2004

University of Michigan College of Engineering

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