Customer Service Data Entry

Mark J. Waltman

** ******* *****

Tonawanda, New York 14150

716-***-****/716-***-****

*******@*****.***

www.linkedin.com/pub/mark-waltman/51/b95/72b

SUMMARY OF QUALIFICATIONS:

. Possess 7+ years of Customer Service experience

. Demonstrates excellent oral and written communication skills

. Able to train and supervise new hires

. Demonstrates positive interpersonal and can work in a fast paced

environment.

. Decision making, multi-tasker and problem solving abilities

. Handled call screening using multi-line phone systems to route calls

to appropriate area

. Customer Service, Cash Handing, Inventory Ordering

. Able to maintain proper store appearance and quality merchandise

displays

. Enjoys working in a positive manner, can work well independently or in

a team

PROFESSIONAL EXPERIENCE

Open Systems Technologies Getzville, NY Process Support Associate-

Temporary 10/12-05/13

Bank of America Getzville, NY

. Processing routine transactions documenting loan history

. Researching and/or preparing documentation, and analyzing requests in

accordance with established guidelines to determine appropriate course

of action

. On a regular basis used Homesaver, LMA, LAMP, WPT, CRM Tool, I Portal,

and AS400 to assist in daily decision making

Selective Staffing Solutions, Williamsville, NY Operations Assistant-

Temporary

HSBC Bank Buffalo, NY 01/12-

09/12

. Conducted high quality operational, technical and legal reviews of all

non-personal accounts to ensure compliance with all legal, regulatory

and internal requirements

Dollar General Corp. Buffalo, New York Key Holder

08/10-12/11

. Responsible for preparing daily paperwork and nightly cash deposits.

. Checked in and verified deliveries

. Ensured store was properly cleaned and organized nightly.

. Assisted customers with their money transactions as well as in product

location

. Balanced drawers for accuracy

. Stocked merchandise, organized shelves

Aerotek Staffing, Amherst, New York

Invitrogen Corporation, Grand Island, NY Customer Service Rep-Temporary

10/09 - 12/09

. Assisted customers in placing phone/fax orders, quoted item

pricing/availability and order inquiries

Bank of America, Getzville, NY File Clerk-Temporary

03/09 - 09/09

. Processed on line requests for mortgage file documents

. Data entry information on mortgagers for mortgage Insurance companies,

. Assisted in mailing out of delinquency letters.

M&T Bank, Amherst, New York Senior Clerk Lockbox Services

03/01 - 10/08

. Processed incoming mail payments and checked for accuracy,

. Keyed in deposits and sorted by accounts for customer payments.

. Prepared finished work for delivery to customers.

. Sent inaccurate payments for reprocessing to correct errors

EDUCATION

Buffalo Employment and Training Center, Buffalo, NY

11/08 - 01/09

Microsoft Word and Excel Intermediate Level (192 hours)

SUNY Brockport, Brockport NY

09/81-05/85

BS Criminal Justice

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