Traci A Spencer

**** **** ***** ******

Richmond, Va 23226

804-***-****

ab3cok@r.postjobfree.com

PROFILE & OBJECTIVE

Outgoing professional with more than a decade of experience in retail, restaurant and banking

sales. Subject matter expert in people. Looking for a customer service job at the right company.

SKILL SUMMARY

Sales . Customer Service

Individual & Group Training . Contract Preparation/Negotiation .

Client Retention. Microsoft Office (Excel, Word, Outlook)

PROFESSIONAL EXPERIENCE/EMPLOYMENT HISTORY

F.W. Sullivans Restaurant, Associate

Richmond, VA

(June 2009-Present Day)

Manages opening duties, reservations, special events

Training of all new wait staff

Meeting with outside sales reps

Serve Customers (up to 85 plus customers)

Magnolias Wine Bar, Waitress

Richmond, VA

(December 2008-June 2009)

Coordinated Events/ Tastings

Lead Waitress for opening an closing shifts

Maintained bar shifts for beer and wine

Created and implemented new restaurant processes (opening/closing duties)

Village Fine Wine and Cigar, Sales Representative

Richmond, VA

(November 2008-June 2009)

Conduct Weekly Wine tastings, of up to 15 wines concerning varietals, locals and tastes

Managed Inventory including maintaining optimal levels of product

Recommended wines to customers with food pairings increasing sales

Customer Service

First Citizens Bank, Merchant Services Sales Rep

Richmond, VA

(May 2006-September 2008)

Responsible for opening and managing 1000+ accounts in Virginia and Maryland

Traveled throughout territory installing, reprogramming and teaching merchants how to correctly

use credit card terminals.

Attended area meetings to instruct and inform bank employees of changes in merchant services

and policies within the bank.

Drew up comparison, prepared, and presented proposals for interested retail merchants

Monitored rates per customers request

Harold's Clothing Store, Keyholder

Richmond, VA

(February 2000-January 2009)

Responsible for daily supervision of employees

Extensive work with visual standards and merchandising

Handled daily clothing shipments

Managed weekly payrolls, reports and maintained client retail books

Set up trunk shows for private parties

Managed cash for register

Trained Freshman employees

PROFESSIONAL TRAINING & EDUCATION

Virginia Commonwealth University

(2001-2003)

Mary Baldwin College

(1992-1995)

Art Major

Personal Interests

Virginia Museum of Fine Arts member, avid art lover.

Enjoys outdoors and social gatherings.

Loves spending time with friends and family.

REFERENCES (available on request)

Contact this candidate