Customer Service Sales
Resume:
Traci A Spencer
Richmond, Va 23226
**********@*****.***
PROFILE & OBJECTIVE
Outgoing professional with more than a decade of experience in retail, restaurant and banking
sales. Subject matter expert in people. Looking for a customer service job at the right company.
SKILL SUMMARY
Sales . Customer Service
Individual & Group Training . Contract Preparation/Negotiation .
Client Retention. Microsoft Office (Excel, Word, Outlook)
PROFESSIONAL EXPERIENCE/EMPLOYMENT HISTORY
F.W. Sullivans Restaurant, Associate
Richmond, VA
(June 2009-Present Day)
Manages opening duties, reservations, special events
Training of all new wait staff
Meeting with outside sales reps
Serve Customers (up to 85 plus customers)
Magnolias Wine Bar, Waitress
Richmond, VA
(December 2008-June 2009)
Coordinated Events/ Tastings
Lead Waitress for opening an closing shifts
Maintained bar shifts for beer and wine
Created and implemented new restaurant processes (opening/closing duties)
Village Fine Wine and Cigar, Sales Representative
Richmond, VA
(November 2008-June 2009)
Conduct Weekly Wine tastings, of up to 15 wines concerning varietals, locals and tastes
Managed Inventory including maintaining optimal levels of product
Recommended wines to customers with food pairings increasing sales
Customer Service
First Citizens Bank, Merchant Services Sales Rep
Richmond, VA
(May 2006-September 2008)
Responsible for opening and managing 1000+ accounts in Virginia and Maryland
Traveled throughout territory installing, reprogramming and teaching merchants how to correctly
use credit card terminals.
Attended area meetings to instruct and inform bank employees of changes in merchant services
and policies within the bank.
Drew up comparison, prepared, and presented proposals for interested retail merchants
Monitored rates per customers request
Harold's Clothing Store, Keyholder
Richmond, VA
(February 2000-January 2009)
Responsible for daily supervision of employees
Extensive work with visual standards and merchandising
Handled daily clothing shipments
Managed weekly payrolls, reports and maintained client retail books
Set up trunk shows for private parties
Managed cash for register
Trained Freshman employees
PROFESSIONAL TRAINING & EDUCATION
Virginia Commonwealth University
(2001-2003)
Mary Baldwin College
(1992-1995)
Art Major
Personal Interests
Virginia Museum of Fine Arts member, avid art lover.
Enjoys outdoors and social gatherings.
Loves spending time with friends and family.
REFERENCES (available on request)
Contact this candidate