Customer Service
Resume:
CHARLES HARRISON JR
Columbia, South Carolina 29223
Cellular 803-***-****
******************@*****.***
Sales and distributions
Profile
Energetic worker with a broad range talents. Experienced in distribution, sales, and customer service.
Excel at troubleshooting, problem solving, readily understanding instructions of a complicated nature, and
responding to challenges with a "get the job done" attitude. Grasp management's needs quickly and apply
appropriate actions to complete tasks in a timely manner. Focused on personal and professional growth and
stability.
Summary of Qualifications
Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.
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Work well as a team member or independently.
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Resourceful, energetic, competent, multi-task and results-oriented.
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Met or exceeded all performance goals to date.
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Skills
Leadership
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Public Relations
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Oral Communication
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Planning
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Public Speaking
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Problem Solving
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Customer Relations
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Critical Problem Analysis/Resolution
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Employment History
United States Postal Service, Columbia, SC 2009 to 2011
Sales and Distribution Clerk
Easily establish rapport with people of all ages, cultures, and beliefs. Earned a reputation as a valuable and
cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving
conflicts at appropriate times; and assisting new staff to become familiar with policy and operations.
Effective in stressful situations. Sorted letters and packages into sacks and bins, and places identifying tag
on sack and bin, according to destination and type. Affixed postage to packages and letter by hand, and
stamped with postage meter, and dispatched mail. Stamped date and time of receipt of incoming mail, and
distributed and collected mail. Recorded and maintained records of information such as charges and
destination of insured, registered and cod packages. Wrapped packages and bundled by hand and using
tying machine. Weighed packages and letters, computed charges, and accepted payment, using weight
scale and rate chart. Inspected wrapping, address, and appearance of outgoing package and letter for
conformance to standards, and accuracy. Addressed packages and letters by hand, and using addressing
machine, label, and stamp. Stacked bundled of bulk printed matter for shipment, and loaded and unloaded
from trucks and conveyors. Released packages and letters to customer upon presentation of written notice
and other identification. Answered inquiries regarding shipping and mailing policies.
United States Postal Service, Columbia, SC 1998 to 2009
Mail Processer
Work as an individual contributor performing independent tasks at appropriate times, but can be a motivating
team player. Achievement-oriented. Strength in the evaluation and analysis of operational work flows.
Trained new employees. Sorted letters and packages into sacks and bins, and places identifying tag on
sack and bin, according to destination and type. Released packages and letters to customer upon
presentation of written notice and other identification. Answered inquiries regarding shipping and mailing
policies.
South Carolina Dept of Mental Health, Columbia, SC 1998 to 1998
Mental Health Specialist
Analyzed problems and anticipated people's needs. Gain confidence of people quickly. Discussed cases
with physician and other health professionals to prepare comprehensive patient care plan.
UPS, Columbia, SC 1997 to 1998
Sorter
Gained solid working knowledge of team building and group cohesion under stressful situations. Sorted
parcels with the use of a memory scheme.
Education
Midlands Technical College, Columbia, SC
Physical Therapy Assistant
GPA: 3.0. Two years of college.
Spring Valley High, Columbia, SC 1995
High School Diploma
Relevant Experience
Problem Solving. Maximizing Productivity and Profits. Planning.
h Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-
up.
h Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
h I often helped solve problems customers had with missing packages and letters.
Leadership.
h Mediation and problem solving skills.
h Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
h I was often ask to train and assist new employees
Professional References
Available upon request
Contact this candidate