Administrative Assistant Customer Service

LATOSHA ANDERSON

***** **** **** #****, *: 972-***-**** ********@*****.***

Summary

Administrative Assistant who answers a high volume of incoming calls while handling in-person inquiries from clients

and colleagues. Flexible and hardworking with the drive to succeed.

Highlights

*Self-directed *Microsoft Office proficiency

*Excel spreadsheets *Advanced MS Office Suite knowledge

*Professional and mature *Human Resources Management (HRM)

*Strong problem solver *Member, International Association of Administrative

*Workers' compensation knowledge *Professionals (IAAP)

*Schedule management

*Workers' compensation knowledge

*Meeting planning

Experience

BioMed Administrative Assistant 07/2012 to 04/2013

US Med-Equip Houston, TX

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests

for information.

• Administer the equipment management database, including data entry using keyboard and scanner

Managing parts ordering and receipt

• Taken initiative and actions to respond, resolve and follow up regarding customer service issues with all

customers in a timely manner

• Arrange transportation for equipment and supplies as needed

Front End Clerk-Part Time 10/2010 to 11/2011

Walgreen's Texas, TX

• Helped customers select products that best fit their personal needs.

• Maintained visually appealing and effective displays for the entire store.

• Educated customers on product and service offerings.

• Kept the showroom clean and maintained neat, orderly product displays

• Processed an average of 50-60 transactions each day in a timely manner.

Human Resource Administrative Assistant 03/2000 to 02/2008

The Home Depot Baytown, TX

• Answered employee questions regarding Benefits and Payroll and resolved any issues.

• Directed personnel, training and labor relations activities

• Conducted new employee orientation to foster positive attitude toward organizational objectives

• Recruited and conducted 1st and 2nd interviewed for new hire applicants.

Education

High School Diploma 1997

Palo Duro High School Amarillo, TX, United States

Academic Achievement Award Outstanding Student for 4 Years

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