Sales Customer Service

Michelle K. Baumann

*** *** ****** *****, *** Jose, CA 95123

********.*******@*********.*** cell: 408-***-****

Objective: To achieve a challenging Inside Sales position within an Innovative and successful company.

Overview:

Tenacious sales professional with 15 year’s experience in semiconductor sales.

Self-starter, team player, strong negotiating, relationship building and communication skills.

A genuine commitment to customer service and satisfaction, and a reputation for dependability.

Exceptional attention to detail, problem solving skills and time management.

Proficient in Microsoft office, Windows, Salesforce.com, Azerity, Oracle, SAP and FileMaker Pro

CMT Smarter Solutions, Santa Clara March, 2012-February, 2013

Inside Sales Representative

Supports multiple sales reps in the Bay area to the PNW with inbound/outbound sales management

Coordinates sales reps calendars by scheduling account calls and weekly meetings

Prospect, developed and qualifies opportunities which lead to closure of new business

Organized and prepared SOW Bids, provided pricing and availability quotes to customers

Researches new product and promotions through suppliers and distribution partners

Processes registrations through partner sites and tracks through sales process

Prepares sales forecasting reports on a weekly/monthly basis for sale and management

FOURFRONT SALES, San Jose April, 2000-October, 2011

Inside Sales Representative:

Provided inside sales support for 9 OEM sales professional and all distribution channel partners.

Built customer relations with purchasing and engineering, maintaining customer backlog, forecasts,

order entry and expediting, crossed bills of materials. Sample order entry and follow up.

Improved and nurtured relationship with suppliers, which increased sales & gross profit margin

Partner with distributors to focus their efforts to prospect within geographic territory to identify

and qualify new business from new and existing customers.

Influenced OEM sales account base by researching leads and emerging markets that aligned with

companies core technology

Achievements: Awarded most valuable Team-player and Shining Star in 2007/2008 from ST Micro

INSIGHT ELECTRONICS, San Jose June, 1995-April, 2000

Customer Service Representative:

Supported 3 OEM sales reps customer base and backlogs

Managed quotes, debits, registrations and sample requests

Coordinated forecasts, backlogs and ship and debit reports

Developed and maintained lead qualifying database

Processed and filled Invoices, managed office shipments and supplies

Coordinated new employee trainings, developed new hire packets, coordina ted luncheons

Education:

West Valley Jr. College, Saratoga, CA.

References: Available on request

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