Customer Service Management

CYNTHIA TRAN

San Jose, CA *****

(***) ***- **** *************@*****.***

OBJECTIVE

Goal-oriented individual with solid background in administration, accounting, client relationship management, and

customer service who seeks a challenging comprehensive position at a dynamic company to utilize my exemplary

organizational, time management, and analytical skills.

SKILLS

• • •

MS Office: Excel, Outlook QuickBooks Excellent research, analytical

•

PowerPoint, Word Type: 65 wpm and presentation skills

• •

Database Management Systems Languages: Fluent in English &

• Google Calendar, Docs, Mail Vietnamese

EXPERIENCE

HEALTHNOW MEDICAL CENTER MAY 2012 – PRESENT

INSURANCE REIMBURSEMENT ANALYST SUNNYVALE, CA

• Administered accounting and financial transaction: coordinate accounts receivable billing issues, conflicts and

discrepancies, manage multiple concurrent projects

• Accurately audited ledgers and financial statements to assess accuracy and completeness with minimal supervision

• Generated monthly analyst reports to detect trends in AR to increase revenue

• Amplified reconciliation of delinquent accounts; collected $60,000 loss in revenue within first 6 months

• Provided technical assistance to clients and in office personnel on accounts and invoice inquisitions

• Identified deviations and collaborate with various departments to resolve root cause

• General administrative duties (completed purchase orders, helped answer multiline phones, made copies, fax, and

routed documents to appropriate department)

TAN HEAD & NECK CLINIC JAN 2008 – JUN 2012

ASSISTANT MANAGER & ACCOUNTS SUPERVISOR LONG BEACH, CA

• Performed essential administrative functions (i.e. greet and direct patients and visitors, answer phone calls, staffing

requisitions, filing, scanning, sort incoming and out coming mail)

• Provided superior knowledge and processes for investigating all past due billing & collection accounts resulting in

high percentage of success

• Responsible for invoices and billing system (i.e. reconcile outstanding accounts, verified account deductions,

deposits, reimbursements of services)

• Implemented methodologies to prevent accounts from being delinquent

• Recruited, trained, promoted, reinstated, and supervised new employees relating to administration

• Reviewed departmental personnel policies, insurance, and employment benefits with new hires

• Revamped record keeping and file management system for patients charts and office files

TOTAL EDUCATION SOLUTIONS DEC 2006 – JAN 2008

PROVIDER & TUTOR SOUTH PASADENA, CA

• Implemented ‘Student Learning Plans’ that improved students’ study methods

• Provided extra assistances to students with special needs in Mathematics and Language Arts to meet the California

Educational Standard

• Assisted project staff in the planning and implementation of education activities

• Provided one-on-one instruction based sessions based upon individual learning needs Tested children periodically

to monitor learning progress

• Served as a liaison between students, instructors, parents, and project staff

• Responsible for administrative functions (i.e. invoices, payroll, expense reports, monthly billing reports)

• Maintained accurate record keeping of students progress and improvements

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