Customer Service Assistant
Resume:
Kimberly Ann McKoy
Dunn, NC *8334
910-***-****: Cell
**************@*****.***
Summary:
Advanced and detailed individual with comprehensive expertise in venipunture
techniques. Strives from a safe a comfortable environment for patients and their families.
Provides consistently superior care with a personal touch.
Professional Experience:
Betsy Johnson Hospital 2010
Central Harnett Health in Lillington: Present
Responibilities:
: Keep up with inventory
: Collect specimens through venipunture techniques
: Stick infants, adults and geriatric patients
: Centrifuge blood down and disperse to its various locations
: order test for outpatient’s area as well as collect the blood
: fax orders
: Perform pregnancy test
: Keep up with pending orders as well as add on blood orders
: Perform flu and RSV test
: Perform complex laboratory tests and procedures on blood, and other body
fluids according to laboratory policies.
Skills:
More than 1 year experience as a Phlebotomist. Outstanding customer
communication skills. Excellent leadership skills. Proficiency in blood collection
by venipuncture and capillary technique from patients of all age groups. Urine
drug screen collection. Comprehensive understanding of compliance and
safety.Profecient at observing safety precautions and handing of infections
specimens and understanding laboratory procedures. Excellent ability to work
independently, evaluate situations and act appropriately. Excellent interpersonal
skills to interact courteously and effectively with co-workers, physicans, other
hospital personnel and outside contacts.
Professional Experience: Betsy Johnson Hospital
800 Tilghman Drive Dunn, NC 28334 910-***-****)
Title:CNA
Duties: Assist with patient's assesment,check and record vital signs, test urine
measure height and weight Observe patient response to care measure intake and output,
report and record observations of patient's conditions collect specimen.
2. Assist patients in meeting nutrition and elimaintion needs. Check food trays, pass
food trays, feed patients, provide fresh drinking water and nourishments, assist with bed
pans urinals and commodes, empty urine collection bags, assist with colostomy care,
observe faeces and urine, monitor intake and output
3. Assist patients with mobility Turn and position patients, provide range of motion
exercises, transfer patients to wheelchair/stretcher Assist with ambulation
Professional Experience: Universal Health Care of Lillington (2010-2011)
1995 E Cornelius Harnett Blvd Lillington, Nc 27546 910-***-****)
Title: CNA
Reposition the bed ridden patients to prevent them from bed sores
Assist the elderly people in performing their daily activities
To send the soiled clothes to the laundry
Keep the rooms of the patients clean so that the residents do not become victims of
any infections
To provide the residents with appropriate and nutritious diet as suggested by the
doctor
Check the weight
Help in transferring the patients
Professional Experience: Lowe's Home Improvement (2005-2009)
524 E Jackson Bld Dunn, NC 28334 910-***-****)
Title: Coustmer Service Associate
Handle some administrative tasks such as form processing, evaluation and processing of
transactions that are event driven and problem solving for a third party. Handle document
assessment for process management and data processing. Converse with customers in
person or on the telephone to give them extra information concerning the services and
products. Follow up with the customers or clients of some organization to ensure that
their problems are satisfactorily resolved. Prepare reports that provide the information in
detail regarding unresolved matters, personal customer information, action taken and
relevant notes or comments, if any. Open and close of accounts, placing orders, collection
of required information concerning issues or complaints that needs further attention. Also
counted money and was in charge of the cashers. I also worked in the paint department
and electrial.
Proffesional Experience: Carlie C's IGA (2004-2009)
801 South 13th Street Erwin, NC 28339 910-***-****)
Title: Cashier
Give good customer service, provide the customer back with the right amont of change,
treat the customer with respect.
Education: Central Carolina Community College;
Certified Nursing Assistant, Phlebotmy, CPR and some college
Fayettevile Techical Community College: Present for Nusring
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