Chibugo Ochonma

**** ******* *****, *****, ** ***77

209-***-****

ab372t@r.postjobfree.com

An experienced Customer Support Engineer with invaluable IT and customer support skills. Experienced in providing IT

and administrative customer support services within the banking, social housing and public sector; particularly

interested in network and infrastructure support. Seeks a challenging position as a Network Engineer in a dynamic

environment that thrives to improve the technical experience of customers

EDUCATION & QUALIFICATIONS

August 2013 Cisco Certified Network Professional – Switch (completed)

Cisco Certified Network Professional – Route (in progress)

Sept 2010 to M.Sc Communications Engineering and Signal Processing, University of Plymouth

Sept 2011 (Grade: Distinction)

Modules include:

Digital & Wireless Communications

Mobile, Personal and Satellite Communications

Advanced Signal Processing

Multimedia Communications Networks

Research Skills and Project Development

Optical Communications and High Speed Networks

Project: A Wireless enabled motorcycle helmet for mobile and GPS communication using ARM

microcontrollers

August 2010 Cisco Certified Network Associate.

March 2009 NIIT Certified Enterprise Application Developer & Solution Architect in Sun Java

June 2003 to B.Sc Computer Engineering, University of Lagos, Nigeria (Grade: 2:1)

Nov 2008 Subjects included: Telephone & Facsimile Systems (75%); Digital Signal Processing (70%);

Microprogramming and Data (68%).

Project: Design and Implementation of a Linux Router.

Project Grade: A

October 1996 West African Senior School Certificate (8 subjects), Queen’s College, Nigeria.

to June 2002 Subjects included: Mathematics (A), Physics (A), English (B) and Technical Drawing (B).

PROFESSIONAL ENGINEERING EXPERIENCE

April 2007 to Engineer, Progenics Corp Ltd, Lagos, Nigeria.

Providing infrastructure support on the Nigerian Stock Exchange trading floor

Sept 2007

Setup and maintenance of local and wireless network equipment

Hardware and software installation, configuration and network cabling

EMPLOYMENT EXPERIENCE

August 2009 to Customer Service Officer, First Bank Nig. Plc. Jos (Main) Branch, Nigeria.

Providing good customer service by satisfactorily meeting customer needs

June 2010

Opening, closing and reactivation of accounts

Conducting status enquiries on prospective account holders

October 2011 Temporary Assistant Administrator, Plymouth City Market Office, Plymouth

Daily collection and banking of tenants’ rents

to December

Update and maintenance of customer records, databases and spreadsheets

2011

Provision of receptive duties and dealing with general enquiries from visitors

December 2011 Temporary Housing Assistant, Plymouth Community Homes, Plymouth

Maintenance of tenant records, spreadsheets and databases

to March 2012

Handling general enquires from old and prospective tenants

Management of rent payments, garage applications and license terminations

March 2012 to Temporary Enterprise Project Assistant, Devon County Council, Exeter

Web content management using Wordpress CMS

Sept 2012

Data analysis and interpretation using Excel and ArcGIS

SFTP server administration using Filezilla FTP solution

October 2012 Graduate Customer Service Engineer, BBC Worldwide Ltd, London

Providing accurate call logging and closure services using Service Desk software tools

to date

Process and prioritize customer requests applying to a variety of technologies

Provide wireless and VPN support to remote access / off-site users

Monitor the operational support systems to proactively identify service impacting events

relating to IT, network, and facility conditions

Work with other team members from Server and Infrastructure Support to resolve

network connectivity problems

Work with IT Management to develop processes for the department to operate effectively

and efficiently

Communicate with customers and internal staff at regular intervals to ensure expectations

are set and that appropriate attention is being paid to customer requests

SKILLS PROFILE

Teamwork:

Worked with a team of five under the account opening, supervision and maintenance section as a Customer

Service Officer and grossed a minimum of 800 hundred accounts monthly

Worked with a partner during routine maintenance exercises as an Engineer and contributed to a renewal of the

company’s contract with our clients

Currently working with a technical team providing efficient and effective IT Support services to over 5000 users

Drive & ambition:

Successfully completed ARM9 microcontroller project without any prior knowledge of microcontrollers

Acquired the Cisco Certified Network Associate & Professional Certification to improve my networking skills

Successfully mastered the application ArcGIS software to enable me effectively analyze geospatial data

Software and IT proficiency:

Solid understanding of Layer 2 & 3 networking including routing protocols, STP, ACL, VACLs, VTP, Etherchannels,

NAT, DNS, wireless LANs and IP telephony

Proficient in the setup, configuration and troubleshooting of Cisco router and switches

Working knowledge of with Microsoft Office suite, Blackberry Enterprise Server, Active Directory and MS

Exchange Server, Citrix and VPN

REFEREES

Available on request

Contact this candidate