JR. Network and Application Support
Resume:
Chibugo Ochonma
**** ******* *****, *****, ** ***77
*******.*******@*****.***
An experienced Customer Support Engineer with invaluable IT and customer support skills. Experienced in providing IT
and administrative customer support services within the banking, social housing and public sector; particularly
interested in network and infrastructure support. Seeks a challenging position as a Network Engineer in a dynamic
environment that thrives to improve the technical experience of customers
EDUCATION & QUALIFICATIONS
August 2013 Cisco Certified Network Professional – Switch (completed)
Cisco Certified Network Professional – Route (in progress)
Sept 2010 to M.Sc Communications Engineering and Signal Processing, University of Plymouth
Sept 2011 (Grade: Distinction)
Modules include:
Digital & Wireless Communications
Mobile, Personal and Satellite Communications
Advanced Signal Processing
Multimedia Communications Networks
Research Skills and Project Development
Optical Communications and High Speed Networks
Project: A Wireless enabled motorcycle helmet for mobile and GPS communication using ARM
microcontrollers
August 2010 Cisco Certified Network Associate.
March 2009 NIIT Certified Enterprise Application Developer & Solution Architect in Sun Java
June 2003 to B.Sc Computer Engineering, University of Lagos, Nigeria (Grade: 2:1)
Nov 2008 Subjects included: Telephone & Facsimile Systems (75%); Digital Signal Processing (70%);
Microprogramming and Data (68%).
Project: Design and Implementation of a Linux Router.
Project Grade: A
October 1996 West African Senior School Certificate (8 subjects), Queen’s College, Nigeria.
to June 2002 Subjects included: Mathematics (A), Physics (A), English (B) and Technical Drawing (B).
PROFESSIONAL ENGINEERING EXPERIENCE
April 2007 to Engineer, Progenics Corp Ltd, Lagos, Nigeria.
Providing infrastructure support on the Nigerian Stock Exchange trading floor
Sept 2007
Setup and maintenance of local and wireless network equipment
Hardware and software installation, configuration and network cabling
EMPLOYMENT EXPERIENCE
August 2009 to Customer Service Officer, First Bank Nig. Plc. Jos (Main) Branch, Nigeria.
Providing good customer service by satisfactorily meeting customer needs
June 2010
Opening, closing and reactivation of accounts
Conducting status enquiries on prospective account holders
October 2011 Temporary Assistant Administrator, Plymouth City Market Office, Plymouth
Daily collection and banking of tenants’ rents
to December
Update and maintenance of customer records, databases and spreadsheets
2011
Provision of receptive duties and dealing with general enquiries from visitors
December 2011 Temporary Housing Assistant, Plymouth Community Homes, Plymouth
Maintenance of tenant records, spreadsheets and databases
to March 2012
Handling general enquires from old and prospective tenants
Management of rent payments, garage applications and license terminations
March 2012 to Temporary Enterprise Project Assistant, Devon County Council, Exeter
Web content management using Wordpress CMS
Sept 2012
Data analysis and interpretation using Excel and ArcGIS
SFTP server administration using Filezilla FTP solution
October 2012 Graduate Customer Service Engineer, BBC Worldwide Ltd, London
Providing accurate call logging and closure services using Service Desk software tools
to date
Process and prioritize customer requests applying to a variety of technologies
Provide wireless and VPN support to remote access / off-site users
Monitor the operational support systems to proactively identify service impacting events
relating to IT, network, and facility conditions
Work with other team members from Server and Infrastructure Support to resolve
network connectivity problems
Work with IT Management to develop processes for the department to operate effectively
and efficiently
Communicate with customers and internal staff at regular intervals to ensure expectations
are set and that appropriate attention is being paid to customer requests
SKILLS PROFILE
Teamwork:
Worked with a team of five under the account opening, supervision and maintenance section as a Customer
Service Officer and grossed a minimum of 800 hundred accounts monthly
Worked with a partner during routine maintenance exercises as an Engineer and contributed to a renewal of the
company’s contract with our clients
Currently working with a technical team providing efficient and effective IT Support services to over 5000 users
Drive & ambition:
Successfully completed ARM9 microcontroller project without any prior knowledge of microcontrollers
Acquired the Cisco Certified Network Associate & Professional Certification to improve my networking skills
Successfully mastered the application ArcGIS software to enable me effectively analyze geospatial data
Software and IT proficiency:
Solid understanding of Layer 2 & 3 networking including routing protocols, STP, ACL, VACLs, VTP, Etherchannels,
NAT, DNS, wireless LANs and IP telephony
Proficient in the setup, configuration and troubleshooting of Cisco router and switches
Working knowledge of with Microsoft Office suite, Blackberry Enterprise Server, Active Directory and MS
Exchange Server, Citrix and VPN
REFEREES
Available on request
Contact this candidate