Manager Customer

Francisco Estrada

**** ****** *** **., ******, NC 28110

Email: **********@*****.***

Direct number: 704-***-****

Objective

Dispatcher with extensive experience in customer relations, administrative and

management. I am dependable, thorough, well organized, a problem solver and a team

player. I thrive in fast paced environments and have a proven track record of meeting

challenging goals.

Related Work Experience

Operations Manager/Dispatcher Nov. 2006-Jun. 2012

Apollo Limousine Service 31 Fairview Ave, Bogota, NJ 07603

Responsibilities:

Provide corporate limousine service for fortune 500 companies, servicing the tri-sate

area, all major airports and cities (NYC/NJ/CT/PA/DEL). Managed office operations,

dispatching and staff. Maintained a clean and safe work environment. Ensured timely

date entry and document procedure. Scheduling of personnel, maintenance of fleet and

operations within the budget. Maintained excellent customer relations and reservations. .

Recruiting and training. Dispatching using LIMO SYNC.

Dispatcher Feb. 2006-Oct. 2006

Allied Brother Intermodal 250 N. Avenue E., Elizabeth, NJ 07201

Responsibilities:

Dispatching schedule and coordination of drivers. Recruiting, coordinate pickups and

returns of containers and chassis to ports. Customer relations and inquiries, maintain

DOT logs and records. Processing all work orders and documentation.

Manager Mar. 2004-Jan. 2006

B & V Services Jersey City, NJ 07310

Responsibilities:

Managed administrative processes and procedures. Recruited, trained and scheduling of

staff. Customer relations and set up of new accounts. Assisted in the set up and design of

the business. Strategic planning to ensure maximum profit.

Handled billing and collections.

Current Work Experience

Security Officer Jan. 2012 to Present

Weiser Security 8510 McAlpine Park Dr., Charlotte, NC

Responsibilities:

Provide security for all property and personnel within designated area. Monitor and

maintain visitor logs and verification of employment. Report and respond to any unusual

activities or emergencies. Maintain excellent customer relations.

Security Officer Jun. 2012-Apr. 2013

Guard One Services 1216 Mann Dr., Matthews, NC 28105

Responsibilities:

Provide armed and unarmed security for dedicated accounts. Maintain protection for all

property and personnel. Maintain excellent customer relations.

Military Service Nov. 1975-Nov. 1979

U.S.M.C (UNITED STATES MARINE CORP.) Honorable Discharge

SKILLS

Microsoft office-Word & Excel, Limo Sync and Bi lingual (Spanish)

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