Customer Service Manager
Resume:
DONNA M. ALLMAN
Cleveland, TN 37311
August
I am writing in regards to this unique position with your company. I
have had experience in the manufacturing field for numerous years and look
forward to demonstrating my strengths.
Attached is my resume which will demonstrate that I am qualified in a
multitude of areas. I am dependable, reliable and could become a true asset
to your company. I have obtained a business degree and have taken
additional courses relating to managerial settings. I have a 3.5 GPA. I
have great organizational skills and have implemented LEAN practices into a
variety of departments to insure efficiency within the company as well as
time and money saving projects such as recycling the company's waste.
In addition, I am a quick learner and enjoy the challenge of new
projects and tasks. I have been a key player involved in audit and
inventory teams. I also have been head of company base projects.
I would welcome the opportunity to meet with you to discuss my
qualifications in greater detail. I will contact you in the next two weeks
to see if I could possibly schedule a brief meeting with you. Thank you in
advance for your time.
Sincerely,
Donna Allman
Resume Enclosed
DONNA M. ALLMAN
2465 Ridgeview Drive
Cleveland, TN 37311
OBJECTIVE
To have an opportunity to work for a growing company that allows their
employees to advance with them and have the ability to demonstrate all of
my skills to their advantage and learn new ones along the way.
QUALIFICATIONS
Twelve years' experience in the Warehouse/Operations field with increasing
levels of responsibility. My ability to learn quickly and efficiently has
allowed me to advance several times in my career. Enjoy working in a well-
organized company.
WORK HISTORY
Operations Control Specialist, Volkswagen Group of America, Chattanooga, TN
4-2011 to Present
. Responsible for Inventory Management throughout the warehouse.
. Duties include; optimizing and monitoring the planning of materials
using the FIFO principles.
. Oversee the development of processes, procedures, and maintaining
standards.
. Liaison for the service provider pertaining to issues with material
management requirements.
. Proficient in SAP software and hold a Key User status.
. Support in training employee's in SAP software.
. Develop, implement, and sustain continuous improvement processes.
. Knowledge of Quality Management Systems; examples are ISO and VDA.
. Ensuring best practices are used, identifying root cause of deviations
through daily KPI's and
other internal methods.
Warehouse Manager, Fbsystems, LLC, Chattanooga, TN 8-2010 to 1-2011
. Responsible for managing all areas of the warehouse.
. Duties include; inventory management, import and export of shipments.
. Oversee production while maintaining a safe work environment.
. Manage multiple warehouses throughout various states.
. Other duties include; payroll, maintaining company policy and
procedures, safety in the work place, and compiling company product to
better serve our customers.
. Sales and Marketing
. Implemented policy and procedure for departments in the warehouse and
in company base software such as; order process, shipments
confirmations, and inventory.
. Created and executed process for Quality Control Testing.
Shipping Supervisor, Derby Industries, LLC, Cleveland, TN 8-2007 to 8-2010
. Responsible for managing employees in a fast pace shipping department.
. Duties include incorporating ISO 9000 standards within the department.
. Direct contact with Customer Service Representatives pertaining to
daily order quantities needing to ship. Accountable for expedite
shipments and quotes.
. Scheduling for all outbound shipments and the processing of all
documentation, including processing e-packing slips through GE's web-
site and bill of ladings.
. Maintain daily logs for labor tracking, orders pulled per material
handler, pieces per part, and returnable totes.
. Knowledge of Federal Trade Zone, (FTZ) shipping procedures as well as
trained on AIB certifications.
DONNA M. ALLMAN
Page 2
. Held responsible for payroll, scheduling time off, and personal time
for employees within the department.
. Implemented a project to recycle plastics and scrap cardboard.
. Daily use with a pallet id system, audit system, and label creator.
. Certified on sit-down forklift as well as trained on stand-up
forklift.
. Knowledge of picking and pulling orders out of Navision using a RF
Scanner.
. Trained in LEAN projects, including multiple time studies to gain
efficiencies.
. Insure quality and accuracies daily with inventory control.
. Part of team for the annual ISO audit and AIB audit.
. Manage the shipping area containing over One- Hundred Thirty square
feet in which contains 20 dock doors.
. In charge of maintain communications with numerous trucking companies
to insure pickup and delivery times.
. Knowledge of Navision and Milenia systems. In addition, daily use
Office 2007, Word, Access, Power Point, and company data bases such as
Infotronics for hours worked.
Out Bound Support Clerk, Duracell Distribution Center, Cleveland, TN 5-04
to 1-06
. Daily responsibilities included scheduling in/bound shipments.
Processed all orders for material handlers on the warehouse floor.
. Managed bill of ladings for all truck drivers. Worked with FedEx and
UPS. Responsible for Account Payable, ordering of company supplies and
various other accounts.
. Had an active role in the Hurricane Response Team which included: rate
quotes, scheduling expedite, tracking deliveries, and posting such
updates on a national website database every two hours for viewing by
upper management.
. Dealt with customers such as Circuit City, Best Buy, Ace Hardware,
Home Depot, Lowe's and Staples. Posted all orders for four
distribution centers on the Staples website for collect routing on
weekly basis.
. Knowledge of ASN 400, Viaware system, Freight Logic system, SAP,
spread sheets, Excel and Crystal Reports.
Export Coordinator, D & K Inc., Elk Grove Village, IL, 5-02 to 1-04
. Worked daily with JD Edwards's Systems to maintain inventory through
cycle counts.
. Handled scheduling, pricing as well as quotes, for expedited and LTL
shipments.
. Supervised the workload of daily shipments for material handlers.
. Worked with the Accounting and Customer Service departments to handle
any disputes.
. Prepared documents for all international orders.
. Audited shipments for proper box count and labels.
. Received all returned merchandise.
. Strong knowledge of UPS online, Excel, and Word.
Assistant Shipping Supervisor, CFM Harris Systems, Skokie, IL, 3-99 to 3-02
. Duties included printing of all bill of ladings (US and International)
and order entry.
. Worked with spreadsheets, MAS 90, Windows 95, 98, Excel, and Zebra
label printer.
. Experience with loading and unloading trucks.
. Scheduled all inbound and outbound shipments.
. Shipped out $20 Million dollars in product in a six-month seasonal
period.
. Worked closely with Production, Customer Service and Sales Managers to
meet all demands and deadlines for customers such as: Lowe's, Home
Depot, Ace Hardware, Wal-Mart, Sears and Costco.
REFERENCES FOR DONNA ALLMAN
Kristi Dixon, CSR
Derby Industries
Cleveland, TN
Tim Woodfin
Bradley Cleveland Services
Cleveland, TN
Jeff McWitther, Plant Manager
Duracell Distribution Center
Cleveland, TN
Bridget Johnson, Plant Supervisor
D & K Inc.
Elk Grove Village, IL
Contact this candidate