Maintenance Manager

Zi (Jennifer) H. Kwong

Contact

* ********** ***** *-****: **.*.*****@*****.***

Owings Mills, MD

Phone: 410-***-**** 443-***-****

Summary

Seasoned professional in the field of IT with 12 years of progressive

experience in Enterprise application administration, and various areas of

Systems Administrative activities which included analyzing, scoping, and

delivering Enterprise software deployment in a timely matter. Able to

perform regular maintenance, monitoring and troubleshooting activities, and

conduct ongoing IT infrastructure and capacity assessments for the

applications management solutions. Experience in monitoring software

upgrade requirements, ensuring compliance, project-management in mission-

critical environments. Extensive experience and familiarity with the SDLC

life cycle.

Hard working and motivated individual that works well within a team based

environment or alone. Eloquent and intelligent, able to effectively

communicate with other people. Fluent in English, Mandarin and Cantonese. A

self-starter and quick learner able to adapt to the evolving world of

Information Technology.

Seeking employment with a dynamic organization that will challenge me while

allowing myself to grow personally and professionally.

Technical Skills

Database: Oracle, SQL, DQL

Programming: Visual Basic, UNIX shell Scripting

Operation Systems: UNIX, Linux (RedHat, Debian-based), Windows (NT, 2K, 7)

Networking: Application/network performance monitoring and availability,

configuring web servers IIS, Apache, Tomcat, Load Balancing

Protocols: FTP, SFTP, HTTPS, TCP/IP, DNS, SSH, TELNET

Software: Documentun, WebTop, Compliance Manager (DCM), Quest Foglight V4,

EMC Captiva/InputAccel, GenTran, GenTran Integration Suite (GIS)

Microsoft Office Suite (Word, Excel, Access)

Work experience

Atrellix Consulting -- Linux Support Specialist

November 2012 - Present

Worked in a team-based environment in support of mission critical Linux-

based systems for client and internal end users.

. Installed and setup servers and patches

. Provided end user technical support

. Wrote Bash Scripts perform maintenance tasks

Performed daily backup and maintenance on both RedHat and Debian-based

systems

Constellation Energy Group -- Documentum Application Admin

December 2005 - December 2008

Responsible for monitoring, troubleshooting, and maintaining the Documentum

infrastructure. This included design, developed and managed of custom

Documentum services, documentation all code and changed according to coding

standards.

. Installed, upgraded, configured Documentum servers, patches and

related products and tools

. Performed major maintenance and development tasks for the Documentum

Content Servers and Documentum Client Applications.

. Supported and experienced in Migration/upgraded Documentum v5.2,

v5.3, v6

. Wrote shell scripts to handle administration tasks, and setup cron

jobs to schedule the maintenance.

. Used SQL/DQL to create queries to diagnose support issues

. Provided technical and functional support for Documentum Applications

. Monitored the assigned applications to check for exceptions and ensure

that Applications were up and available

. Created/updated/executed required documentation (e.g. Scripts,

Reports)

. Responsible for performance issues, optimization, as well as

performance troubleshooting and tuning

. Managed User/Group Account

Constellation Energy -- Captiva/InputAccel Application Admin

December 2005 - June 2008

Responsible for performance, design, build, testing transition and support

for Captiva/InputAccel system which was used by several departments and

100+ users. Monitored and ensure data capture and transform processing ran

accurately.

. Integrated InputAccel processes into larger business workflows and

technical environments.

. Fixed or enhanced VB code in customize capture processes as need

. Installed InputAccel server, agents, processes

. Created and integrated business rule into InputAccel

. Configured InputAccel modules, e.g. Dispatcher and Multi-Directory

Watch

Constellation Energy -- Quest Foglight Application Admin

March 2004 - November 2006

Responsible for the overall architecture, scripting, deployment and support

of the Quest Foglight monitoring environment. Worked closely with

application developers, systems engineers, internal and external support

teams to determine requirements for filters, events, alerts, and dashboards

and reporting in various monitoring tools.

. Foglight administration & deployment (Foglight for Network, Foglight

NMS, Foglight Transaction Recorder Advanced, Foglight

Infrastructure/OS Cartridge)

. Developed Foglight reports, dashboards, and customizations for

internal teams

. Traced data flow through complicated architecture including load

balancers and various network configurations

. Created of events, reports, and dashboards for ease of administration

. Implemented and maintained basic security measures

Constellation Energy -- Gentran EDI Aplication Admin

May 2000 - February 2006

Responsible for supporting day to day Customer System data translation

tasks. This included monitoring data transmission, processes and ensure all

translation of inbound and outbound EDI files and messages were

accurately delivered and received between the company and its partners;

daily maintenance of application GenTran software and hardware.

. Planed, developed and implemented all Integrations processes with

trading partners

. Developed and enhanced EDI and other integration process using Gentran

tool and Shell script

. Provided second-level external customer support on production

integrations issues

. Analyzed and audited Life Cycle records and report transmission errors

promptly

. VAN Communications and Troubleshooting

Constellation Energy -- Y2K Test Lab admin

December 1997 - February 2000

Administrated the Window environment computer lab that tested companywide

hardware and software systems. Set up and coordinated lab schedule for

systems Y2K compliance test according to the level of importance. Worked

as a liaison between Y2K program office and applications technical team to

ensure the systems were tested and certified for Y2K compliance.

Jan 2009-Dec 2010 Managed Kwong's Hunan Restaurant (family own business)

Jan 2011-Aug 2011 Stayed home as stock day trader

Step 2011-Oct 2012 Office admin in English American Tailoring Co.

Education

Bachelor's of Science, Information Systems 1993 - 1997

Minor Degree in Business Administration

University of Maryland-Baltimore County

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