Customer Service Administrative Assistant
Resume:
Alexandria Wright
Denton, Texas 76208
*********@*****.***
OBJECTIVE:
To obtain a position in finance where my finance degree will be utilized to
the fullest.
EDUCATION:
Texas Woman's University
Masters of Business Administration
January 2012- Present
The University of Texas at Arlington
Bachelor of Business Administration; Finance
Graduation date December 2012
JOB EXPERIENCE:
Loss Mitigation Specialist - June 2013- Present:
Nationstar Mortgage, Lewisville, Texas
. Negotiates modification based default resolutions on assigned mortgage
loans
. Contacts customers with severely delinquent mortgage loans for the
purpose of working out payment plans to cure the default
. Works with customers, real estate agents, attorneys and investors to
develop workout solutions on mortgage loans where home owners are
facing financial difficulties
. Identifies workout options based on financial packages, credit
reports, appraisals, hardship information and investor/ client
guidelines
Loan Counselor - March 2013 - May 2013:
Nationstar Mortgage, Lewisville, Texas
. Contacted borrowers, primarily by phone, to assess their current
financial situation
. Evaluated borrowers for full payment or workout options
. Skip-trace to find and collect on delinquent accounts
. Work with management team to identify problems and improve recovery
efforts
Tutor - September 2009- June 2013:
Roquemore Elementary School, Arlington, Texas
. Assist and tutor grades K-6 with homework assignments and questions
. Listen and correct children with their assigned reading materials
. Check completed homework
. Monitor children with computer programs
. Supervise and interact with kid's gym activities
Cashier - March 2007- December 2009:
Sears Roebuck and Company, Lewisville, Texas
. Performed customer service duties
. Trained new employees
. Restocked new inventory
Administrative Assistant - May 2006- August 2006:
Clean Heart Home Health Care, Dallas, Texas
. Updated and filed patient records
. Assisted with employee payroll
. Performed secretarial duties
Experience:
Microsoft programs (Excel, Word, PowerPoint, and Access)
QuickBooks
LSAMS
Lotus Notes
Avaya Dialer
Remedy
References: Available upon request
Contact this candidate