Customer Service Manager

Stephen Hendrix

*** * *** **. ***** number: 918-***-****

Sand Springs, OK 74063 ***************@****.***

Objective Work in a team environment that creates mutually

beneficial experiences and facilitates busines

growth while utilizing solid business acumen to

efficiently complete business objectives and

goals.

Experience

Osage Casino

Tulsa, OK Accurately process low to high stakes casino

Position: Table Games transactions

Dealer Provide entertaining experience for guests

May 2013 - Current Interact and build relationships with a diverse

population of casino patrons

Tiger Natural Gas, Inc.

Create quality customer service experience to

Tulsa, OK residential and business customers

Position:Customer Account Management of independent consultant

Service Manager/Energy business owners generatng over 1 million dollars

Manager across 12-36 month contracts

May 2010 - May 2013 Champion and Leader in Market Compliance,

Contract negotiation, complaint resolution, and

process improvement/change management

Directv, Inc.

Tulsa, OK Provide timely resolutions and troubleshooting

Position: Technical instructions to restore programming

Customer Service Log, track and comment on every correspondence

Nov 2009 - Feb 2010 received.

MetLife, Inc.

Tulsa, OK Consistenly identified and facilitated system

Position: Business defect resolution and reduction. (40%

Analyst reduction 1st year, 23% 2nd)

May 2003 - Dec 2008 Partner with leadership identifying viable

temporary solutions and coordination of UAT

within software lifecycle for multiple lines of

business

Provide 1st level desktop support and tracking

for call center associates across multiple lines

of business

Worked in and for Small Business group benefits,

Life, AD&D, STD, LTD, and Dental

Education

Northeastern State University - Tahlequah, OK

Business Admin

GPA: 3.2

Relevant coursework includes: Accounting,

Finance, Interpersonal Communication, Human

Resources, Business Strategy and Principles

Tulsa Community College - Tulsa, OK

Liberal Arts

GPA:3.2

Tulsa School of Metaphysics - Tulsa, OK

Mastering Consciousness

Broken Arrow Senior High - Broken Arrow, OK

Graduated 1998

GPA: 3.98

Top 10.5% of class

Qualifications

10 years in customer service advocacy, training,

complaint resolution, and quality control across

multiple industries

10 years Microsoft Office Suite - Excel, Word,

PowerPoint, Project Access

5+ years supervisory and management related

experience

5+ years of relationship management and account

management

3 years software life-cycle (requirements

through UAT)

3 years Energy Deregulation and commodity market

3+ years Group benefits

Human resources, accounting, finance,

scheduling, interview/new hire selection, and

change management methodologies, change

management and process development and

implementation.

Affiliations/Interests

Life learning - continual movement in education

and personal development

Oklahoma Gaming Commission License

SDI - Scuba Diving International certificate

USSF Referee Program

Peace

Teamwork

Respect

Contact this candidate