Customer Service Engineer

SUMMARY OF SKILLS

U.S. Army Veteran with an active secret clearance with over 15 years of IT

experience in the Federal and private sectors. Experience includes

providing over eight years of IT support to the United States Coast Guard

TISCOM. Technical skills include: Active Directory, Windows XP, Vista, 7,

2003, 2008 R2, NT 4.0 workstation, Server IIS, WINS, DNS, DHCP, MDT, WAIK,

VMware, Hyper-V, Exchange 5.5/2000/2003, and TCP/IP.

CERTIFICATIONS

Microsoft Certified Technology Specialist - Windows Server 2008

Microsoft Certified Professional

ITIL Certified V2 and V3

RECENT WORK EXPERIENCE

FYI - For Your Information, Inc. (U.S. Coast Guard TISCOM) Alexandria,

VA

Senior Network Engineer & Systems Configuration Mgmt Specialist 2005 -

2013

. Assisted with Configuration Management testing and maintaining

connectivity by monitoring and maintaining WINS DNS, AD and DHCP

configurations and connections;

. Provided image development for workstations, laptops and server

architecture;

. Built and maintained VMware testing and development environment

containing Server 2003/2008 systems, WDS servers and legacy RIS servers

as well as workstation and virtual machines;

. Reviewed all hardware and software documentation for approval by USCG

helpdesk for use within the USCG environment;

. Provided testing and support for SIPR software and hardware;

. Conceived, designed, secured, engineered, and implemented U.S. Coast

Guard FDCC Security compliant Standard Workstation Images using Microsoft

Windows Vista Enterprise Service Pack 1 and 2;

. Deployment using Windows Automated Installation Kit (WAIK 1.1), Microsoft

Deployment Tool using Lite Touch Installation (MDT LTI), Windows

Deployment Services (WDS), and custom designed Visual Basic .NET program

with Adobe Flash Animation;

. As part of the development of both the Vista Image and now moving to

Server 2008, received, read, interpreted and implemented within those

Images, security requirements as set forth by JTF GNO IAVM tasking

requirements;

. Developed a Windows 7 Image for VMware Client deployment;

. Re-engineered COTS and custom software to work within a highly

restrictive Active Directory network environment;

. Assisted with Group Policy creation, testing and implementation, AGPM,

DNS, DHCP AD, P2V Server and test network conversion and provided VMware

support.

RECENT WORK EXPERIENCE (cont'd):

MTS Technologies

Stafford, Va.

Network (NOC) Engineer 2004 - 2005

. Maintained NOC for 37 DHS websites and the FEMA disaster management

program;

. Monitored status and documented/assured uptime for 350 plus servers and

blade systems;

. Implemented changes to website content, monitored and maintained load

balancing network switches and documented all changes and or issues

pertaining to network uptime;

. Created website activity and availability reports. Coordinated vendor

repairs as needed.

Icode Inc (now Everest Software)

Network Administrator\Team Lead 2002 - 2004

. Network Administrator responsible for network backbone support and

upgrade;

. Developed and deployed DLT/SDLT backup solutions for SQL and Exchange

2000;

. Supported and maintained National sales office in Virginia and supported

Developmental offices in India;

. Maintained 24/7/365 connectivity and reliability of network, VPN and PBX

as well as set up and supported trade shows, training sessions, client

presentations and video conference rooms.

Accu-Search, Inc

Keyport, NJ

Network Administrator 2002

. Responsible for all Network Infrastructure support, back up and

maintenance, end user support and customer service and support for 200+

clients using in-house produced software package.

Evincible

Chantilly, Va.

System Administrator 2001

. Responsible for all Network operations, backup, end user support,

procurement of new equipment, maintenance and support for existing

servers, workstations and laptops;

. Also maintained and operated PBX and voice mail system. Developed and

maintained test environment for PKI secure transaction software produced

in house.

Servus Financial (Wells Fargo EFS company)

Herdon, Va.

Senior LAN Administrator and Help Desk Manager 2000 - 2001

. Managed corporate Help desk staff of five, created and maintained all

user accounts, laptop and desktop support and maintenance for 400+ end

users.

EDUCATION

Computer Learning Center

Diploma: Network Engineering Management - Cum Laude, GPA 3.2

References Available on Request

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