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Manager Customer Service

Location:
Calgary, AB, Canada
Posted:
July 29, 2013

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Resume:

***-** ********* ***** ***** SW Cell 403-***-****

Calgary AB Email ab2zpr@r.postjobfree.com

T5H 5X3 Home 403-***-****

Jeffrey Irwin

Objective To work for an organization that offers professional and personal growth based on hard work and individual contribution to goal achievement.

Employment

Martin Brower

Calgary, Alberta.

Transportation Manager. April 2011 to Present

1. Manager 4 full time Transportation Supervisors

2. 44 drivers

3. Ensure productivity numbers and delivery deadlines are met

4. Identifying process gaps and developing solutions to reduce costs

5. Manager a fleet of 24 leased tractors, 35 leased trailers

6. Responsible for DOT compliance and Audits

7. Responsible for Budgets, Staffing Levels, HR.

8. Report monthly budget figures and KPI’s

9. Liaison with 211 McDonalds Restaurants within the Prairie Provinces

10. Provide Customer Service to Restaurants Managers along with Owner Operators

11. Train Store Managers, Owner Operators in the delivery and unloading process.

Ryder Logistics

Calgary, Alberta

Location/Logistics Manager 2006 to 2011

1. Responsible for overall operations of one DC and one cross dock.

2. Identifying process gaps and developing solutions to reduce costs

3. Manage a staff of 60 Warehouse personnel and Drivers.

Responsible for inventory levels.

1. Design and Implement KPI,s

2. Responsible for Budgets, Staffing Levels, HR.

3. Responsible for daily reporting to Head Office.

Ryder Logistics

Calgary Alberta

Transportation Manager

1. Responsible for logistical planning of 25 DSD drivers: 15 in Calgary, 10 in Edmonton.

2. Planning and executing Wholesale orders within Alberta, Yukon and the NWT.

3. Managing vendor relationships and process improvements.

4. Identifying process gaps and developing solutions to reduce transportation costs.

5. Managing and maintaining a fleet of 25 vehicles.

Canadian Pacific Railway

Calgary Alberta 1998 –2006

Logistics Analyst/Planner

1. Responsible for the logistics transportation planning for Parmalat by: planning and executing supply chain solutions for all of Parmalat’s plants.

2. Managing vendor relationships and process improvements.

3. Identifying process gaps and developing solutions to reduce transportation costs.

4. Accountable for accurate creation of revenue invoices.

Jeffrey Irwin – Page 2

Canadian Pacific Railway

Calgary Alberta

Train Control Renewal Analyst

1. Design and testing of new train control for Canadian Pacific Railway.

2. Wrote requirements for tests cases.

3. Designed test Cases.

4. Run tests using Record and Playback, Test Director.

5. Manage numerous tasks within the TCR team.

6. Work with TCR team to deliver project on time on budget.

Canadian Pacific Railway

Calgary Alberta

Rail Traffic Controller

1. Oversee the safe running of trains on a specific sub division.

2. Manage crew to train ratio.

3. Ensure on time performance to meet customer objectives.

4. Work in a team environment with the Engineering Services (ES) crews to ensure track time is allocated.

5. Consult with Operations Managers throughout the shift to ensure the efficient operations of time is allocated.

6. Communicate with Running Trades to ensure all work on-line is completed as planned.

Canadian Pacific Railway

Calgary Alberta

Crew Dispatcher

1. Call Running Trade employees to work within their Local agreements.

2. Complete weekly crew change as per local agreements.

3. Maintain manpower reports.

4. Ensure all yard assignments are filled.

Education Grade 12 Edge Hill Grammar School Liverpool, UK

P.Log Designation

Additional - Elected to be the RTC representative for the PMP process.

Information - Temporary Assignments in MBR and Auditing Departments

- Thorough understanding of the following computer programs:

Word, Excel, Visio, NM Tools, SAP, Outlook, PowerPoint, XML Spy, Notepad,

Access, PowerPoint, JD Edwards’s system, Xatanet, KMI, DQMP, PIR,managed in a Union environment.

References Provided upon request.



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