Customer Service Manager

Rachel A. Bentley

***** ******* **.

Hollywood, MD 20636

Cell: 651-***-****

********.*******@*****.***

Objective:

Administrative support professional offering versatile office management skills and proficiency in

Microsoft Office programs. I’m a strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations and able to juggle multiple priorities and meet tight deadlines

without compromising quality.

Education

College of Southern Maryland-Currently Attending

Hastings School of Cosmetology-Licensed in 2001

Hastings Senior High School-Diploma 2000

Key Skills:

-Acute understanding of performing clerical and administrative duties in an office environment

-Proficiency in inventory control and supplies management

-Excellent knowhow of protocols to follow for performing office administration and clerical work

activities

-Exceptional knowledge of providing customer services akin to information provision and queries

• MS Word • MS Excel • MS PowerPoint

• Internet Research • Customer Service • Telephone Reception

• Typing 45 WPM • Inventory Management • Scheduling

- First Aid & CPR/AED

-Cleared Federal & Maryland State Back-round Check

-CDA Certified

Experience:

Rachel’s Round Up Childcare-Owner & Operator, Hollywood, MD

Highlights

-Responsibilities including administrative, billing, personnel issues, policies and procedures,

payroll and quarterly tax preparation and submission.

-Implement curriculum plans.

-Maintain up to date records

-Maintain ongoing communication. .

-Plan activities that would stimulate growth in language, social and motor skills.

-Provided children with individual attention.

Sport Clips- Manager, Annapolis & Prince Frederick, MD

Highlights

-Receptionist duties and customer service

-Managing/scheduling staff

-Finalize and submit payroll

-Organization & Cleaning

Allina Medical Clinic-Patient Registrar Coordinator Cottage Grove, MN

Highlights

- Coordinate all necessary aspects of patient transfers to and from other hospitals;

-Coordinate physician appointments for patients referred to the medical center and match

patients with designated attending physician.

-Receive patient complaints; obtain information and data from records and appropriate hospital

staff; compose report for review and resolution, or personally resolve complaints on non-clinical

issues and problems.

-Collect, assess, and triage information concerning the patient's medical status from the referring

physicians and the community; assess social and financial situation of patients.

References Available Upon Request

Contact this candidate