Customer Service Manager
Resume:
ReChard Collins
Houston,Tx 77091
Cell 910-***-****
***********@*****.***
Ref ID: 043**-******
OBJECTIVE
Perform a variety of administrative human resource functions in areas such
as employment, benefits, training, and development of employee relations
for a company .Functions as a flexible, energetic and engaged professional
to provide best practice services Adept at multi-tasking to meet essential
deadlines. Collaborate with subject matter experts and stakeholders to
identify training needs Define needs, diagnose problems, develop, and
recommend/implement solution/corrective actions for HR/labor related
matters. Secret Security Clearance
SUMMARY OF QUALIFICATIONS
Offering through education and 6 years hands-on experience in Human
Resources including a background encompassing customer service,
participation in occupational classification and management of human
resources including maintaining and processing of personnel records.
* Create and maintain Human Resource files in accordance with Standard
Operating Procedures.
* Able to establish rapport with individuals of diverse backgrounds and
experience levels.
* Demonstrated ability to excel in high-stress and crisis environments.
Can meet deadlines.
* Strategic thinker. Can develop proposals to enhance short and long-term
capabilities.
* Leadership skills, will train, monitor, and motivate employees toward
peak performance.
* Secret Security Clearance
* Experience using Microsoft Office products and other software to be used
to support relevant business/industry data analysis.
* Excellent, verbal, written and interpersonal skills
* Highly polished professional able to represent the company in a first
class manner on all occasions.
* Order and maintain office supplies.
* Coordinate new employee orientation to foster positive attitude toward
company goals.
Provide advice and counsel to managers on various HR programs and policy
interpretations.
Participate in the design and development of training courses and
materials.
Manage small training projects.
Ensure a comprehensive training program is in place to cover the range of
field service employee needs, from new hires to tenured field service
personnel.
Counsel and advise employees on HR issues to include information on
benefits, pay practices, Employee Performance Management Program, personnel
issues, relocation, etc
.Handle escalated HR issues and general human resources services to the
respective business partners and employee population, answering HR related
inquiries while maintaining in-depth knowledge of legal requirements,
reducing legal risks and ensuring regulatory compliance.
PROFESSIONAL EXPERIENCE
United States Army, Fort Carson, CO June
2006 to Present
Human Resource Specialist - Compile and keep computer-based and hard copy
personnel records. Record data for each employee such as address updates,
weekly earnings, absences, amount of sales or production, supervisory
reports, as well as dates and reasons for termination. Prepare reports for
employment records and search employee files and furnish information to
authorized personnel Strong commitment to customer service. Able to
prioritize and require minimal supervision once guidance is established
.Proven ability to maintain absolute confidence and confidentiality.
Provides professional support and advice on HR matters to managers within
the organization, Advising on best practices in maintaining high levels of
engagement and performance. Create training presentations, manuals,
instructor guides, handouts, and other visual materials.
Ramsey Street Middle School, Fayetteville NC
November 2004 to June 2006
Teacher - Organized cooperative learning groups to a heterogeneous class.
Provided constructive, positive feedback to students and parents. Applied
motivational strategies to enhance learning.Used management of student
discipline, resulting in self- managed behavior. Accomplished teaching
objectives in compliance with school district standards. Create a
classroom environment that is conducive to learning and is developmentally
appropriate to the maturity and interests of the students. Prepare lessons
that reflect best practices and accommodations for individual differences
of students. Prepare for classes assigned and show written evidence of
preparation upon request of immediate supervisor.
Employ a variety of instructional techniques and instructional media
consistent with best practices, specific content knowledge, the physical
limitations of the space provided, and the needs and capabilities of the
individuals or student groups involved.
Houston Gateway Academy, Houston, TX
April 2001 to June 2004
Teacher - Implemented a curriculum standardized for middle school students.
Utilized behavior and/or classroom management techniques to maintain an
orderly learning environment.Conducted the standard managerial routine of
the regular classroom instructor, ie., daily attendance, referral forms and
assessment and data collection. Reward students for completed assignments.
Evaluate and document student progress. Develop rapport with students and
establishes a fun learning environment. Maintain a positive attitude and
demonstrate enthusiasm for teaching. Create a classroom environment that is
conducive to learning and is developmentally appropriate to the maturity
and interests of the students.
Athlete's Foot, Houston, TX November
2000 to April 2001
Store Manager - Managed the fiscal productivity and store maintenance.
Served as an effective leader who mentored, trained and developed 7 new
associates. Performed analysis of competitors and developed innovative
marketing strategies. Oversee sales and operations. Establish and maintain
standards of operational excellence. Proven track record of success leading
a fashion-forward specialty shoe store Strong visual merchandising skills;
understands the connection between visual merchandising and sales results.
Drive for Results: Very bottom-line oriented; steadfastly pushes self and
others for results.
Bally's Total Fitness, Houston, TX
Jan 2000 to November 2000
Service Manager/Trainer - Oversaw the duties and job performance of 9
employees. Program instructor and total fitness specialist. Multitasked
as a health and nutrition counselor.
EDUCATION/CERTIFICATIONS
B.S.,Criminal Justice/Homeland Security
January 2013-2016
Colorado technical university (Candidate for Degree)
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