Quality Assurance Insurance

R ima El-Kadi

**** **** **** ***, *****, Houston, TX

Telephone No: 443-***-**** E-mail: r *********@*****.***

Summary

Multi-dimensional administrator, and product development, with planning and

o rientation experience, primarily in health insurance. Proven to effectively research and

develop products to maximize business development. Versatile leader, creative thinker with

s trong communication and excellent interpersonal skills, extremely determined, self-

motivated and self-disciplined.

Professional Experience

Med gulf Insurance & Reinsurance, Beirut, Lebanon

5/1999 - 8/2011

Senior Underwriter

• Supervised a 5-7 persons’ team that was responsible for supporting over 70

employees with retention, promotions, and insurance claims.

• Ensured daily, weekly, and monthly projects were met and improved work

submission from 1 day to 5 days.

• Managed service team for quality assurance at the medical department responsible

for job management, adequate processes, and performance.

• Managed contract for health, t ravel, and life insurance policies.

• Trained around 100 new employees during my tenure on company’s computers,

software programs & insurance products available.

• Safeguarded and updated over 5 company programs and informed employees of new

departmental regulations by email, bulletin board, and weekly briefings

• Screened, assigned, and evaluated various companies’ requests such as assessing

r isks, pricing and contract administration; medical conditions, and sub limits in

order to retain the f low of business.

• Analyzed and investigated over 500 applications/month for fraud and abuse, which

resulted in saving the company around $300,000 in insurance claims

• Developed and t rained 100 employees from 10 departments on various insurance

p roducts such as health, t ravel, and life insurance which saved the company over

$25,000.00 annually.

• Managed implementation project of a new company system called I MS which cost the

company around $ 1,000,000.

• Provided support to the sales, branches, and claims departments to solve issues such

us client’s conflicts which resulted in zero civil lawsuits towards the company.

• Reported, planned, analyzed development, and designed procedures to meet

deadlines and to maximize business and work f low

Arab Universal Insurance, Beirut, Lebanon

2/1996-5/1999

Junior Underwriter

• Designed and implemented establishment plan and administered work flow

• Planned work to meet departmental policies and managed procedures to meet

deadlines

• Conducted research and collected information for new applications analysis

• Provided support to other department

Heliopolis Diet Center, Beirut, Lebanon

3/1994 - 2/1996

Assistant Manager

Responsible for designing and executing all levels of service development, by supervising of

a ll activities in the Diet Center, designed to fur ther business development

• Conducted market research and developed Marketing Plan for new market segment

• Managed service team to ensure quality

• Designed and marketing strategy to increase sales

• Launched of different marketing and initiatives, resulting in new market penetration

• Designed events supporting business objectives

• Constructed strategic reports by overseeing and evaluating returns on all marketing

initiatives

• Developed strategic plan to drive growth in market share

Academic Background

August 2011-June 2013 Masters Degree of Business Administration (Concentration

Health Care Management) from Keller Graduate School of Management -Houston-United

States of America

July 1994 Bachelor Degree of Science major Nutrition & Dietetics from the

American University of Beirut-Beirut-Lebanon

July 1989 Lebanese Baccalaureate in Experimental Sciences Patriarchal

College-Beirut-Lebanon

Skills

• Leadership ability and excellent communication and in terpersonal skills

• Computer Skills In ternet Research, Email, M icrosoft Word,

M icrosoft Excel, Microsoft PowerPoint and Microsoft Outlook Express

• Languages English, French and Arabic

References

• Available upon request

Contact this candidate