Kelly Horrall

*** **** **** ****** ***** Junction, CO 81504 (910) 477- 0901 ab2yat@r.postjobfree.com

Desktop Analyst • Backup and Storage Consultant • Security Consultant

Accomplished technical services professional with more than five years of technical experience delivering consulting and managed

service engagements to Fortune 2000 customers; administrator for backup and storage outsourced services and solutions;

demonstrate strong consultative problem solving skills resulting in strengthened client relationships; quick learner and self starter

working from satellite office with minimal supervision required; highly dedicated and detailed backup administrator; worked directly with

an Ivy League college as the primary consultant. I am also willing to relocate if necessary.

Technical Skills

Backup: Netbackup 7.5 Netbackup 7.1 EMC Networker 7.6.3

Storage: Data Domain EMC VNX Clariion AX/CX Series Cisco Fabric Manager Brocade Fabric Manager

Other: Windows Server 2008 Linux Redhat 030 MS Office 2010 Salesforce.com SugarCRM Remedy ITSM Aptare Symantec

Opscenter

Experience

GlassHouse Technologies – telecommute March 2010 – July 2013

Initially hired as a team shift lead and promoted after one year for this enterprise consulting and managed services company; assigned

to numerous high profile engagements pertaining to backup administration for Fortune 2000 customers

Backup / Storage Administrator (March 2011 – July 2013)

• Created, modified, and implemented a tiered structure for policies and clients

• Created policies, clients, performed restores of Windows, UNIX, VM, and Exchange servers.

• Performed audits and data purges for HIPAA compliant regulations

• Solely managed and maintained the backup environments for two customers

• Worked with and maintained Data Domain and tape storage for backup environments

• Implemented new storage technologies and proactively monitored the systems

• Created and maintained reporting solutions for multiple customers

• Participated in 24/7 on call rotation

Security Consultant (June 2013 – July 2013)

• Shadowed the security consultants in bi weekly meetings

• Created SOW documentation for client data purge operations

GlassHouse Technologies – Cary, North Carolina

Team Shiftlead in 24x7 Operations Center (March 2010 – March 2011)

• Managed open support cases and drove them to completion

• Worked in a call center environment

Kelly Horrall

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• Provided problem solving solutions and followed up on nightly issues

• Created backup and storage training materials for new employee seminars

• Trained new employees on operation center responsibilities

Wellshade Technology Simplified, Wake Forest, North Carolina November 2008 – February 2010

Systems Engineer

• Managed open support cases and drove them to completion

• Provided onsite and remote technical support

• Setup, repaired, and maintained laptops, desktops, network printers, and servers

• Deployed software patches and updates remotely and updated virus software and definitions

• Organized and implemented a domain and worked with Visio to create network diagrams.

• Verified, configured server and desktop backups

• Worked as a contractor at Tennessee Valley Authority (TVA) creating instructional videos

WakeMed Hospital Raleigh Campus August – November, 2008

Volunteer, Information Services Department

• Repaired printers, personal computers, laptops, and Workstations On Wheels

• Assisted in creating printers on servers and setting default printers.

• Worked in Active Directory, creating and deleting user accounts and giving administrator rights.

Education

Capella University, Minneapolis, MN MS, Information Security & Assurance (Expected May 2014)

East Carolina University, Greenville, NC – BS, Information & Computer Technology; Concentration in Network Security

References

Michael Tosh

Relation: Account Manager at Glasshouse Technologies

Email: ab2yat@r.postjobfree.com

Phone: 830-***-****

John Baynon

Relation: Account Manager (Direct Manager) at Glasshouse Technologies

Phone: 919-***-****

Bruce Harrod

Relation: SOC Manager (Direct Manager) at Glasshouse Technologies

Email: ab2yat@r.postjobfree.com

Phone: 919-***-****

Sam Cattle

Relation: Security Practice Lead at Glasshouse Technologies

Email: ab2yat@r.postjobfree.com

Phone: 703-***-****

Kelly Horrall

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Guy Penzone

Relation: Senior Backup Administrator and Mentor at Glasshouse Technologies

Email: ab2yat@r.postjobfree.com

Phone: 321-***-****

Contact this candidate