IT Manager, Operations, Infrastructure, & Development Leadership Role

STEVEN A. ELY

***** ******** ****, ********** *****, CA 92646 Phone: 714-***-**** Email: *****.***.***@*****.***

Profile

Results-driven Technology Executive Account Manager with 20 years of experience in the Government

IT arena, including eight years at the Program Director level.

Proven record of building relationships and effectively collaborating with states, counties and cities for

IT projects, managed IT procurement, telecommunications expense and asset management, and

outsourced IT projects from initial concept to successful b id and implementation.

Led all aspects of IT including operations, application development, network engineering, security,

PMO, and QA across mainframe, distributed, client/server architectures.

Managed data center employees in networking, applications pro gramming, computer operations, audits,

technical operations support, customer service, production control, scheduling, hardware and facilities,

and project management.

Core Competencies

Request for Proposal Process Cross-Functional Team Management Technology Leadership

Business Continuity Planning Organizational Change Management Auditing & Compliance

Information Security

Business Process Management Commercial IT Business Services

Computer/Network Operations People & Performance Management Contract Negotiation

Vendor & Supplier Coordination Applications Development Management Telecomm Infrastructure

Select Accomplishments

Managed several IT government outsourced contracts which resulted with several contract renewals.

Led a team in the successful migration of the City of Irvine’s telephone system from existing voice

system to a network Voice Over Internet Protocol (VOIP).

Developed and managed a Special Projects Team to get contracts back on track and regain profitability,

resulting in numerous contract renewals.

Won the last five Request for Proposals (RFPs) with various cities and agencies by developing

relationships with Executive Management, negotiating with subcontractors, and recruiting teams of

SME’s, solutions architects, legal experts, and writers to deliver timely, innovative, and cost -effective

solutions.

Generated approximately $140M in annual recurring revenue in the past four years based on six City

and County projects.

Professional Experience

XEROX INC. (Formerly ACS) 2000 - 2012

Government Solutions Group

Capture Management, Western Region (2008 – 2012)

Pursued and developed technical projects obtained through successful RFPs.

Identified solution sets required for the client: IT Consulting Services, Application Services and

Management, Technology Infrastructure.

Cloud Services: Infrastructure as a Servi ce (IaaS) for Intel and Midrange, Hosted Collaboration Solution

(HCS), Mobile Device Management (MDM), Cloud Backup (BaaS), Disaster Recovery Service

(DRaaS), Desktop as a Service (DaaS),.

Capture Management, Western Region (2008 – 2012), Continued from page 1…

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STEVEN A. ELY

20211 Interior Lane, Huntington Beach, CA 92646 714-***-**** *****.***.***@*****.***

Established necessary infrastructure, processes, and plans and managed their execution.

Recruited and trained the capture team by explaining duties, expectations, and responsibilities.

Program Director, City of Irvine, CA (2004 – 2008)

Program Director/CIO, City of Lake Forest, CA (2006 – 2008)

Managed the IT outsourcing contracts and a 40+ member staff including project managers, application,

help desk, desktop, network, and technical personnel.

Oversaw the cities’ computer rooms, and upgrade from existing telecommunications infrastructure to

VOIP, and application development and support for e-government initiatives.

Collaborated with the cities to develop a five year strategic technology and budget plan.

Upgraded Public safety’s Network, Desktop and 4.9 Ghz In Car Video Project System.

State and Local Solutions, Account Executive Special Projects

Department of Health and Human Services, Raleigh, NC (2004)

Re-negotiated contract with sub-contractor to deployed 5000 desktops and laptops for the Department of

Health and Human Services (DHHS) for the State of North Carolina.

City of Memphis, TN (2003 – 2004)

Assigned as an interim Account Executive to get the project back on track and regain profitability.

Negotiated contracts, redesigned technical solutions, and fulfilled contractual deadlines on time.

City of New Orleans, LA (2003)

Transitioned computer operations and helpdesk environments from the City of New Orleans to the

Orange County data center in Santa Ana, CA.

Upgraded the city’s extensive and complex voice and data network and managed five separate

subcontractors.

Program Director, Orange County Data Center, Santa Ana, CA (2000 – 2003)

Accountable for all IT sourcing contracts for Orange County.

Managed 210 full-time ACS staff and approximately 30 sub -contract personnel.

Oversaw the Data Center and upgrades to the county’s telecommunications infrastructure.

LOCKHEED MARTIN 1991 - 2000

Computer Operations Manager

Managed all computer operations including technical support, hardware and facilities, tape library,

quality control, production control, help desk center, scheduling, couriers, warehouse, and data entry.

U.S. AIR FORCE 1984 - 1990

System Analyst Specialist, Cheyenne, WY

Operated the Unisys 2200/600 mainframe systems and actively managed a large network for the base.

Maintained technical files on operations and procedural changes.

Education

B.S. in Information Systems Management ~ University of Phoenix

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