Program Manager

Sabrina Kell

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** **** ******, **** ****. San Jose, CA. 95126

Phone: 408-***-****; Email: ************@*****.***

PROFILE

Effective communicator & enthusiastic team-player able to develop in-depth

industry specific knowledge quickly and analyze customer & employee needs

to match them with the most appropriate products, services & solutions.

Strengths include negotiation, organization, flexibility, integrity,

diplomacy, and effective networking and time management skills as well as

the ability to multitask and meet professional objectives in fast-paced

environments with rapidly changing priorities.

EDUCATION B.S., Business Administration, San Jose State University, San

Jose, CA, 2006

(Concentration in Management); 3.38 GPA

SOFTWARE Microsoft Suite; ProCIM, KwickFit, AutoVue, Oracle ERP,

Paradigm, Global Track, QuickBooks, ACT!, eTime (ADP

Payroll software)

PROFESSIONAL EXPERIENCE

Viasystems, San Jose, CA 10/10- current

Program Manager

. Strengthens primarily Tier 2 and 3 customer relationships by providing

consistent customer focus with strong proficiency in customer

negotiation and problem resolution.

. Fosters customer relationships by answering product and service

questions; providing timely quote and delivery responses and

suggesting alternative solutions when appropriate.

. Champion the new customer and new product introduction to ensure

seamless execution through coordination and project management cross

functionally.

. Manage pricing decisions, recommendations and approvals for customer

base.

. Identify and calculate manufacturing attribution and cost drivers in

order to facilitate lower cost/ higher profitability solutions.

. Facilitate and communicate cross functionally areas requiring

improvement and ensure targeted results are met.

. Resolves product or service problems by communicating customers

concern; coordinating the communication between the proper technical

resources of both companies and determining the root cause of the

problem; selecting and explaining the best solution to solve the

problem; expediting correction or adjustments; following up to ensure

resolution.

DDi, Milpitas, CA 10/08 - 10/10

Inside Sales/ Customer Service Representative

. Supported 58 Outside Sales Representatives & 350 customers from east

coast, central, mid-west and local house accounts.

. Facilitated quote from drawings or information supplied by customer.

. Negotiated and followed up on sales quotations to secure & book

orders.

. Established and maintained standard pricing levels.

. Tracked jobs from booking to product release.

. Communicated with manufacturing and front end departments to resolve

on time delivery & quality issues.

Fremont Hills Country Club, Los Altos Hills, CA 7/02 - 10/08

Member Services Director

. Met & exceeded sales goals.

. Responsible for producing marketing collateral & membership

communications.

. Responsible for following up on leads, negotiating & closing on

membership terms, and assisting members in application process.

. Responsible for creating & managing all facility rental statements,

leading rental facility tours, and recording all deposits and

payments.

. Managed all related aspects of staffing, supply ordering, and guest

list for member events.

. Served as liaison between members, staff, and supervisors during

management transitional periods, and provided mentoring to incoming

staff.

. Received numerous member referrals and recognitions for ability to

diplomatically resolve member concerns and identify and develop ways

to better serve, involve, and satisfy members.

Contact this candidate