Customer Service Manager

Crystal L Perkins

**********@*****.*** •

*** *** ******** ******, *********, NC 28146• 704-***-**** C or 704-***-**** A

Objectives

Management - Sales & Operations

Motivated, proven performer in fast pace restaurant management for

multiple locations for the same company. Fast- track career progression

and history of awards. Committed to providing an atmosphere of

exceptional employee morale and impeccable customer service.

Key skills

Merchandising.

Business and brand development.

Marketing.

Service and sales incentive programs.

Record sales.

Motivation training.

Cost control strategies.

Advanced technical knowledge.

Customer service.

Written correspondence.

General office skills.

Scheduling.

Profit and loss knowledge.

Precise inventory management.

Education

Graduate of Salisbury high school 1997

Experience

Carolina Restaurant Group Wendy’s Locust, Albemarle, Salisbury, Charlotte

Co-manager / Restaurant manager – 8/2005- 4-2013

Hire, train, supervise, and schedule a team of thirty five full and part time

employees. Supervise and operate a $55,000 a week sales store. Manage day to day operations. Purchase and order from several vendors. Inventory management and loss control and prevention. Operated/ managed a booth at Bank of America Stadium.

Domino’s Pizza dba Shalimar Pizza Inc.

General Manager 8/1997 -6/2005

Hire, train, supervise, schedule, and motivate a thirty member team of

full and part-time employees. Manage day-to-day operations, purchasing

inventory, budgeting, accounts payable/receivable, profit and loss,

customer service, building and site maintenance.

Key Accomplishments:

Traveled from store to store as General Manager for extended periods of

time, average yearly sales of $800,000. Per unit.

Turned two low volume locations of less than seven thousand per week

locations into ten thousand per week in less than three months.

Received a five star Domino’s Pizza corporate inspection of ninety- five

percent, won a bonus and an award from the franchise.

Maintained impeccable customer service and community involvement.

Implemented sales rising programs.

Launched new school and church discount cards and increased business by

thirty percent for multiple locations.

Met all budget goals for food, mileage, and labor.

Bo jangle’s Restaurant

Co Manager/ AUD 5/2001 9/2002

Hire, train, supervise, schedule twenty-one employees. Manage day-to-day

store operations. Purchase inventory/ stock from different vendors,

staying under tight budgets.

Scored a one hundred one on a corporate inspection.

Started Tuesday morning bingo for seniors and raised sales on Tuesday by

an average of four hundred dollars.

Personal and Business references are available upon request.

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