Customer Service Management

Tomiko Fisher

810-***-**** **************@*****.***

OBJECTIVE

Seeking a position that will enable me to use my customer service skills, analytical ability and educational

background to achieve the organization’s mission, goals and objectives.

EDUCATION

B.S. in Biology University of Michigan, Ann Arbor, Michigan

EXPERIENCE

Executive Assistant to the Superintendent 2006-2013

Genesee Intermediate School District, Flint, Michigan

Provided direct support services to the superintendent and board of education. Responsible for planning,

managing and coordinating all activities necessary for the strategic operation of the superintendent's

office and all official matters related to the board of education. Extensive event and retreat planning.

Assisted and relieved the superintendent of routine administrative duties. Coordinated and trained for

countywide and statewide groups. Demonstrated an understanding of policies, procedures, priorities and

projects and facilitated the timely and accurate completion of projects. Demonstrated excellent

organizational skills, including the ability to handle multiple tasks simultaneously with conflicting

deadlines. Demonstrated effective use of Microsoft Word, Excel, Access, PowerPoint, Publisher, Visio

and Outlook, business math, spelling and typing. Used technology. Solved problems logically and

effectively, worked independently, managed multiple tasks and demonstrated time management skills.

Worked flexible workday and work week. Exhibited excellent oral, written, electronic and interpersonal

communication skills. Demonstrated mental/physical stamina for meeting essential duties.

Essential Duties:

1. Developed board meeting agendas, minutes and communications and served as recording

secretary during meetings.

2. Liaison for superintendent with staff, local districts and community.

3. Assisted in coordination of district projects and goals.

4. Maintained district board policy and administrative guidelines and processed policies and

guidelines for review and board action with support.

5. Set up and coordinated administrative meetings, county superintendents meetings; served as

recording secretary and prepared and disseminated meeting agendas and minutes.

6. Conducted research and collected data.

7. Maintained and coordinated confidential and accurate information.

8. Maintained superintendent's calendar and schedule of activities.

9. Sorted and prioritized incoming mail; generated appropriate response.

10. Answered telephone calls, handled inquiries; room scheduling software management.

11. Coordinated travel arrangements and expense reports for superintendent and board.

12. Coordinated activities and procedures for board elections.

13. Maintained permanent district files.

14. Liaison to the county board association for all event planning and record keeping activities.

15. Maintained countywide school closing system and communicated school closings.

16. Distributed, gathered and summarized evaluations.

17. Maintained donation records.

18. Archived records.

Project Specialist (Promoted to Position Above) 2004-2006

Genesee Intermediate School District, Flint, Michigan

Planned, coordinated and implemented programs, projects and services that supported the employment,

criminal records checks and various functions within the business office. Worked as a team member

between the business services and human resources/operations departments for processing of

applications for substitute teacher permits. Assisted director with coordination and assignment of work for

timely completion. Prepared, developed and analyzed complex financial data and statistical reports.

Demonstrated effective use of Microsoft Word and Excel, business math, spelling and typing. Used

technology. Solved problems logically and effectively, worked independently, managed multiple tasks and

demonstrated time management skills. Worked flexible workday and work week. Exhibited excellent oral,

written, electronic and interpersonal communication skills. Demonstrated mental/physical stamina for

meeting essential duties.

Essential Duties:

1. Designed and managed electronic interfaces, file structures and databases.

2. Worked with department staff to plan, coordinate and implement related training and inservice

activities.

3. Worked with countywide staff and administrators to provide assistance for the accurate completion

of reports and projects.

4. Worked as a team member to analyze and solve complex accounting and auditing functions,

teacher certification and criminal records information.

5. Composed and prepared correspondence.

6. Prepared, maintained and updated employee payroll and attendance information.

7. Cross-trained and served as back up to staff.

8. Maintained confidential data files and followed district policies/procedures related to sharing of

confidential information.

9. Researched and prepared property transfer information for the board of education, attended

hearings, prepared documentation to be sent to state department of education.

Project Coordinator (Reclassified to Position Above) 2003-2004

Genesee Intermediate School District, Flint, Michigan

Coordinated the processing of substitute teacher permits, teacher certificates and criminal records checks

for county school employees. Coordinated operational activities of the administration building reception

area. Demonstrated effective use of Microsoft Word and Excel, business math, spelling and typing. Used

technology. Solved problems logically and effectively, worked independently, managed multiple tasks and

demonstrated time management skills. Worked flexible workday and work week. Exhibited excellent oral,

written, electronic and interpersonal communication skills. Demonstrated mental/physical stamina for

meeting essential duties.

Essential Duties:

1. Prepared written correspondence, complex reports and newsletters.

2. Maintained confidential information, files and accurate records.

3. Assisted with preparation and distribution of materials for meetings, programs and trainings.

4. Used accounting software to perform routine bookkeeping tasks, such as preparing purchase

orders, invoices, check requests, travel reimbursements and payroll.

5. Coordinated fingerprinting and criminal records process.

6. Provided customer service and information to guests and processing incoming calls to the main

switchboard. Maintained telephone extension information. Created manual for front desk users.

7. Managed meeting rooms, including equipment scheduling, invoicing and contracts.

RELEVANT SKILLS

• Microsoft Office

• Microsoft Word

• Microsoft Excel

• Microsoft Access

• Microsoft PowerPoint

• Microsoft Publisher

• Prezio

• Customer Service

• Event Planning

• Office Management

• Project Management

• Training

• Digital Imaging

• Invoice Processing

• Exceeding Expectations

• Laboratory Skills

• Report Writing

• Written & Oral Communication Skills

• Board Governance

• Meet Deadlines

• Stress Management

• High Level Of Accuracy

• Executive Calendar Management

• Executive Office

• Goal-oriented

• Procedure Manuals

• Confidentiality

• Multitasking Skills

• Research and Data

• Telephone Etiquette

• Travel Arrangements

• Calm, Poised and Professional

• Time Management

• Problem Solving

• Analytical Skills

• Highly Detail Oriented

• Attendance Management

• Notary Public

CERTIFICATES

• School Administrative Professional Certification, December 2012

• Disney’s Approach to Business Excellence, December 2012

PUBLICATION

Social Context, Stressors, and Disparities in Women's Health, 2001

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