Hotel/Food and Beverage professional

Caryn E. Murray

Home: ** ***** ****** **** * Cranston, RI 02910 518-***-**** (c)

**************@*****.***

Highlights of Qualifications

• Successfully completed certifications and am Starwood and Hilton certified

• Certifications in Serve Safe Alcohol and Food

• Participated in various community service activities throughout New York and Rhode Island

• Proficient with Microsoft Word, Excel, PowerPoint

• Conversant in Spanish

Education

Johnson & Wales University

Providence, RI

Bachelors of Science in Hotel Management May 2009

Associates of Science in Hotel Management May 2007

Concentration in Resort Management

MBA Organizational Business Leadership/Marketing

May 2011

Relevant Work Experience

HMSHost at T.F Green Airport

07/12-05/13 Assistant Food and Beverage Manager Warwick, RI

• Trained numerous new employees to assist with the learning of company policies and functions of their specified restaurant

• Oversaw the daily operations of 13 restaurants which included: two Dunkin Donuts, two Starbucks, TGI Fridays, Providence Oyster Bar,

Johnny Rockets, Famous Famiglia, Quizno’s, Shipyard Bar, Federal Tavern, Wolfgang Puck Kiosk, and Wolfgang Puck Café and grab

and go

• Performed daily requisitions on a nightly basis to ensure enough product would be delivered the following day to ensure proper

operations of the unit

• Maintained an accurate cash drawer at all times and responsible for performing cash outs for all employees and perform planned and

surprise audits on employees

• Provided quality service that included but not limited to bartending, cashiering, being part of the staff when needed, serving, and cooking

on the line

• Helped with the process of scheduling, payroll, and other management duties when asked and instructed to do so

The Procaccianti Group

02/11-03/12 The Westin/The Hilton

Providence, RI

• Worked at the Westin as an assistant food and beverage manager. Duties including managing the Room Service Department and

assisting in the banquets department. I acted as a function manager while the manager was absent

• Assisted Banquet manager and Food and beverage director with implementing new policies, controlling labor/food/beverage cost

• Directly supervised catering functions within the hotel which included supervising servers, bartenders, back waiters, and groups of

700+ people

• Responsible for implementing company policy while also encouraging associates to exceed guest expectation

• Responsible for writing room service schedule for 12 Union servers

• By implementing new policies and procedures in room service I raised GSI scores within the department over 2 points in 3 months

• While working at the Hilton ran Shula’s 347 Grill and Hilton Breakfast and was the only manager for 4 months in the restaurant

• Planned and orchestrated multiple private parties within the restaurant for breakfast, lunch, and dinner for groups of 50 or less

• Increased SALT scores in all Food and Beverage departments (room service, breakfast, lunch, and dinner) by one and a half points

• Processed all payroll for the restaurant which included entering all tips to the payroll system and making sure all hours were correct

The Adirondack Center

06/04-08/10 Facilities Manager

Johnstown, NY

• Performed numerous duties when requested to do so including: cooking meals, cleaning, belaying, and grounds work

• Collaborated with fellow co workers to keep and maintain a sanitary environment in the kitchen and within the building

• Kitchen: Planned, shopped, and prepared meals daily for groups of up to 75 people

• Belay: Supervised groups on high ropes course to ensure their safety and safety of others

212 Marketing Solutions

01/10-02/11 Customer Acquisition Specialist Providence, RI

• Acquire new and existing customers for Verizon FiOS on their residential campaign

• Participated in the recruiting and training process for individuals, training skills, small team management skills, and leadership skills

• In charge of fulfilling daily responsibilities such as production records, collateral, and checking applications and money for the team

• Provided a personalized service for customers by listening to their wants and needs and designing a package just for them

References and letters of recommendation available upon request

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