Customer Service Software

Frans Raharja Kurniawan

*** ****** ** *** * Columbus, OH 43202. (614) - 477 - 9257.

************@*****.***. http://www.franskurniawan.com.

Objective

Seeking for a full-time job position in Computer Programmer (Software Development) to strengthen the company

Education

• The Ohio State University May 2013

Computer Information Science B.S.

Software Engineering and Hardware

Work Experiences

• Software Programmer Aug 2006 - Sept 2008, July 2010 - Sept 2010

PT PORIKONINDO, Jakarta, Indonesia

o Effectively designed a platform to control all the computers in the office with one server access

o Created a protocol access for an administrator to maintain all the employees’ progress

o Improved time by 40% in calculating company’s incomes and expenses with my software

• Customer service and Receiving Department Dec 2008 - Jan 2010

Deanza College, De Anza College Bookstore, Cupertino, California

o Making sure the customers understand return policy, buyback policy, and textbook information

o Provided customers with important information about students’ affairs and events

o Improved time efficiency in calculating and receiving books from customers by grouping the same category of textbooks

• Dining Service Sept 2011 - Feb 2012

The Ohio State University, Ohio Union

o Served customer with a good consistency for each portion of the foods

o Learned how to deal with new people and prioritize customers’ satisfactions

o Guide a team of 3 - 5 people from diverse backgrounds as a leader

Leadership and Activities

• Indonesian Student Association Sept 2011 -May 2013

Head of Logistic Department

o Successfully coordinated fundraising events for total amount of $1,000

o Led a team of 4 people to manage and arrange a decoration approximated 15 events every year.

o Gathering members’ feedbacks and converting them into action items to improve the organization.

o Organized 2 events of Banquet 2012 - 2013

• UNICEF Sept 2008 - Sept 2010

Active Member

o Successfully organized a fundraising event and collected funds for total amount of $500 for charity as a coordinator

• Red Cross Sept 2008 - Sept 2009

Active Member

o Gathered at least 50 donors for every blood donor occasion by sending out invitations around campus.

• Indonesian Student Organization Sept 2008 - Sept 2010

Team Member

o Posted all detail of the events through online social media with at least 50% attending rate from total invited guests

Skills

C, C++, C#, Linux, .NET, Phyton, Xillinx, SQL Programming, Database System, Computer Security, Assembly Language, Unity, XNA,

M.S. Office Suite, Photoshop, Computer Architecture, Computer Design, Matlab, Quartus, WebMatrix, Computer Networking

Language

English, Chinese, Indonesian, Hokkien

Interests

Computer software engineering, game design, web development, graphic animation, community service, leadership,

assembly programming, computer security, networking, sports, financial business, photography, listening music

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