Customer Service Manager Human Resources Accounting F&B
Resume:
Matthew T. Chilton
Gilbert, AZ 85234
************@*******.***
Objective: To utilize my hotel experience, hard-working attitude, and customer service skills to maximize
revenue, and increase the level of guest satisfaction in all areas of the hotel operation.
Professional Experience:
Director of Food & Beverage 2012-Present
Gold Canyon Golf Resort Gold Canyon, AZ
Developed maximum profits through cost and labor control with two restaurants and a bar. Training,
evaluation, of all F&B employees including banquets. Menu design, menu selection, employee presentation
all incorporated and overseen by myself. Hold all employees to the highest standards according to health
regulations. Constant follow up with guest to maintain quality and attitude.
Revenue Manager 2007-2009
Front Office Manager 2009-2010
Operations Manager 2010
General Manager 2010-2012
Phoenix Place Hotel and Suites Phoenix, AZ
Monitors status regularly and adjusts strategies as appropriate. Implements strategies for reservations.
Analyzes the competition for each market segment. Communicates rate and space availability for 160 room
hotel and team, along with the guest service agents and reservation services. Prepares and distributes accurate
forecasts; monitors revenue and yield management. Insures that all VIP requests are handled appropriately.
Controls rate availability by blocking groups and using forecasts to change rates and blocked status. Prepares
accurate ten and thirty day forecasts. Analyze the competition. Analyzes business forecasts and schedules
accordingly. Billing and cashiering are in accordance with hotel’s standards. Increased REVPAR / OCC /
ADR every month. Controlled pour cost and food cost with inventory control methods that amounted to profit
for the first time in 3 years.
Accounting & Human Resources 2004 - 2007
Radisson Hotel Chandler, AZ
Actively participate in the development of accounting and human resource strategies, which are aligned with
the overall objectives of the hotel. Daily activity includes accounts receivable billing and
Collection, accounts payable, employee compliance through internal control procedures, period audit of
scheduling, inventory, and monetary issues. Payroll processing. Front desk relief as needed. Liaison between
guest and hotel personnel to ensure 100% guest satisfaction. P&L review and processes. Acting GM when
GM not present. Helped with all areas of the hotel i.e. banquets, serving, housekeeping, and maintenance.
Front Desk Agent 2007-2007
Country Inns and Suites Mesa, AZ
Ensures 100% guest satisfaction. Check-in/check-out of guests. Supervise employee relations. Liaison
between guests and management.
Night Auditor/Manager 2002 – 2004
Hilton Airport Hotel Phoenix, AZ
Night manager and auditor of hotel and restaurant accounting activity. Responsibilities included review of
Daily revenue sources to ensure accuracy and to ensure that all procedures were met and in align with hotel
objectives. Night manager of hotel activity including guest satisfaction and internal issues as necessary.
Night Auditor/Part-time 2000-2002
Hampton Inn Phoenix Airport Phoenix, AZ
Weekend night auditor while attending college. Responsibilities included daily review of guest check-
in/check-out. Balancing of daily accounting activity. Preparation of daily reports as needed by corporate
office.
Education:
Mesa Community College
Associates Degree – 2001
Successfully completed courses/seminars in accounting, human resources, and leadership.
Professional Skills:
Expertise in hotel PMS including Opera, Fidelio, Computel, Front Desk Anywhwere and System 21/On Q.
Working knowledge of ACCPAC, EZ Yield and Microsoft applications as well as Micros. Food handler
certified (manager), Title 4 liquor license certified (management)
References provided upon request.
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