Customer Service Software
Resume:
Lynn Hill
ab2sq8@r.postjobfree.com
**/ **** ******* ******* - *******, TX
Contract to Igloo Coolers, assembly of all Igloo Cooler products, insulation, labeling, packing/palletizing.
08/ 2007 - 12/ 2011
NDT Inspector – The Nacher Company – Lafayette, La
NDT Inspector – Premier Worldwide Inc. – Houston, Texas
U/T – Thickness gauging, MPI – Flaw Detection for welds, PT - dye penetration
TWIC – Exp. 07/2015
7/2005 - 7/2007 - Professional Truck Driver - Stevens Transport, KLLM Transport. Hauling
refrigerated commodities throughout the continental United States.
3/2005 - 7/2005 Kforce Computer Consultants Contract to HP\MCI – active directory maintenance for 20,000 users.
Helping with merger between Verizon and MCI. PDA blackberry installation and configuration. Setup new users.
Account maintenance, program installation, drive mapping, REMEDY. MS Exchange 5.5 admin.
9/2004 – 03/2005 Moorhouse Construction,Assistant – Assistant to construction superintendent. Coordinate
scheduling of materials and sub-Contractors for creation of School Gymnasium and Music Hall. Supply procurement.
Safety and Hazardous Communications. Maintain MSDS. Equipment rentals,
5/2003 – 8/2004 Washington Inventory Service, Inventory Computer Specialist – Travel to store locations to gather
inventory data. Post data from mobile data collection terminals to host receiving workstation. Create reports for
different breakdowns of information gathered based on customers needs and criteria. Customers included Target,
Kmart, JcPenney, Mervyns, Academy, Kohl’s,Sears,Best Buy, Office Depot and other large stores.
9/2002 – 4/2003 self-employed
Installation, configuration and setup of computer systems for private individuals.
Phone and Onsite support – diagnose and resolve hardware/software problems.
8/2001 – 9/2002 Carlson Companies Desktop Support Analyst - Contract position to Mustang Engineering. Ran
WinNT and Win2000 with MSOffice 97 and MSOffice 2000, Outlook 98 and Outlook 2000 various proprietary
software programs specific to the engineering contract.
4/2000 – 7/2001 Compaq Computer - Technical Support Engineer - Phone Support on Compaq Desktop units for
hardware/software running Windows 3.11, Win95, Win98, WinNT, and Win2k. Warranty support for all hardware
peripherals attached to all Compaq desktop units. Trouble-shoot for all issues with hardware and software
configurations.
11/1999 - 4/2000 The Adea Group
EDI Coordinator - Contract position to Cooper Energy Services. Electronic Data Interchange project lead for
purchase orders, acknowledgements, invoices, catalogs, and accounts receivables. Setup and configure client
for send and receive data with remote IBM 3090 legacy system. Client is third party software by Sterling
Commerce, Gentran Server for NT. Ultimately the client was outsourced once I raised the comfort level of the
customer with the system.
10/1998 - 9/1999 Access MIS Inc.
Desktop Support/Helpdesk - Contract position to Texas Eastern Petroleum Pipeline Company.
Desktop support for 2000+ users. Support for NetWare and NT. Win 95, and NT workstations. Lotus notes
4.5, MSOffice, and third party software for underground pipeline control. Imaging of new Dell laptops and
desktops. Y2k compatibility upgrades for MSOffice, Notes, IE 4.01 sp2, etc...
8/1998 - 9/1998 Operating Systems Inc. Desktop Support - Contract position to Enron International.
Supported 1000+ users. MSOffice, Lotus Notes 4.5, Correll, Ie4, Netscape, and Third party software. Conversions for
some users changing from CC: Mail to Lotus Notes with Organizer GS. NetWare and NT topologies. Win95 and
WinNT workstations.
4/1998 - 7/1998 Carlson Companies
Desktop Support/Helpdesk - Contract position to Sonat Exploration GOM Inc. Helpdesk for 70-employee
downtown office. Network administration for NT and NetWare servers and routers. Troubleshoot for
Microsoft Office 95 and 97. Setup and administration for Lotus notes 4.5s. Setup and troubleshoot for third
party software that ran oil and gas exploration software. Prepared and setup for all users to move to a new
location in the Greenway Plaza offices
1/1998 - 4/1998 First People
Team Leader - Contract position to Haliburton Energy. Deployed desktop and laptop Computers to locations to create a
common office environment. Supervised 10 to 30 technicians to install and migrate data from old computers to new
computers. Migrate all products to the MS Office 97 Environment. Configure users to have Outlook
12/1992 - 1/1998 Houston Norhwest Medical Center
Network Specialist/Computer Coordinator/EDI Coordinator - Install / support EDI for x12 and hl7 formats.
Coordinated standards and links between vendors and customers for transmission of data between parties.
Coordinated procedures up creation of product catalogs, vendor information, order placement, catalogs,
electronic receipts, and electronic invoices. Install / support LAN/WAN for Microsoft NT 4.0, Novell 3.1x,
4.x Install / support Win95, Windows NT, DOS, MS Office 97, Corel Office Suite, Micrografx ABC Toolkit,
Lotus Notes, Lotus 123r5Install / support Enterprise Systems Incorporated (ESI) third party hospital software
for materials management, surgical scheduling, and accounts payable. Database
Administration using Btrieve 6.01b file manager. Install / support hardware - hard drives motherboards,
SIMMs, Modems, ZIP, Soundcards, NIC, MSAU, ATM, Printers.
9/1988 - 11/1992 Daniel Radiator Corporation
Customer Service/Trainer/Support - Traveled the United States to set-up and train users for computerized inventory
and billing system. Supported users from corporate HQ in Houston. Corrected user errors, software bugs, database
rebuilds, and hardware failures. Maintained loaner equipment pool to replace hardware failures for customers while
equipment was repaired or replaced.
9/1983 - 8/1988 Houston Credit Bureau
Supervisor of Computer Operations - Supervisor of 12 person shift. Updated credit bureau database for credit
reporting. Mainframe computers - IBM system 36, system 38, Amdahl v6 and v8 IBM system 6 front end
processors OS, OS/2, DOS\vse VM VTAM Omegamon CMS CICS..
Education
1983 Texas A&M University US-Texas-College Station
Bio-Med./Computer Science
Houston Community College
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