Blake Fletcher

***** *. ******** *** *** ***

Aurora, Colorado, 80015 United States

616-***-****

ab2sj4@r.postjobfree.com

Professional Experience

Microsoft Store, Lone Tree, Colorado United States

Technical Service Advisor, Jun 2011 – present

• Lead technician for custom imaging for business customers.

• Troubleshoot Outlook and email issues.

• Advanced software repairs and manual malware removal.

• Perform data migrations with User State Migration Tool.

• Install and perform minor repairs to hardware, software, or

peripheral equipment, following design or installation specifications.

ActionLink, Grand Rapids, Michigan United States

Comcast Sales, Jun 2010 – Nov 2010

• Greet customers and ascertain what each customer wants or

needs.

• Describe merchandise and explain use, operation, and care of

merchandise to customers.

• Recommend, select, and help locate or obtain merchandise

based on customer needs and desires.

Advantage Sales & Marketing, Grand Rapids, Michigan United States

Help Desk Support, May 2010 – Jul 2010

• Answer user inquiries regarding computer software or

hardware operation to resolve problems.

• Enter commands and observe system functioning to verify

correct operations and detect errors.

• Document help desk requests and resolutions.

• Provide telephone support related to networking or

connectivity issues.

Best Buy, Grand Rapids, Michigan United States

Sales, Sep 2005 – May 2010

• Greet customers and ascertain what each customer wants or

needs.

• Describe merchandise and explain use, operation, and care of

merchandise to customers.

• Recommend, select, and help locate or obtain merchandise

based on customer needs and desires.

• Compute sales prices, total purchases and receive and

process cash or credit payment.

• Answer questions regarding the store and its merchandise.

Education

Kent City High School, Kent City, Michigan United States

High School Diploma, May 2005

Kent Career Tech Center, Grand Rapids, Michigan United States

Jan 2003-May 2005

• Studied A+ and networking.

Additional Skills

• Currently has the MCSA 70-687 certification.

• Experienced with Linux, the command line, and writing shell

scripts.

• Experienced with Windows command line and creating batch

files.

• Fast learner when it comes to technology.

Contact this candidate