Customer Service Process Improvement

Simin Imanirad

**** ******** **, ***. ***,

Raleigh, NC, US, 27613

Mobile: 919-***-****

Email: **.*****@*****.***

OBJECTIVES

Seek entry level position in Architectural drafting with a firm which offers good potential for

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career advancement and professional growth

To contribute in architectural practice as an active team member

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To share my skills and experiences with a productive architectural firm

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To meet demands of the firm as well as personal interest in improving my professional skills

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EDUCATON

BS in Architecture, Azad University; Tabriz- Iran; 1994-2002.

REGULAR JOB EXPERIENCE

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Sears company - (sep.2012-now)

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Cashier and customer service

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Answering phone calls and helping customers for their need

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PROFESSIONAL EXPERIENCE

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Dream House Custom Builder – (July.2012-sep2012)

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AutoCAD designer/drafter

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Interior designing for houses

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Altin Engineering Company - (May.2003 – Jun.2012)

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< http://www.altin-alvars.com/>

• AutoCAD designer / drafter for Residential buildings

• Prepare detail drawings for residential buildings

• AutoCAD designer /drafter for composite facades

• Prepare detailed drawings for the composite Aluminum panels

• On site supervision for projects

• Interior designing for residential buildings

• Responsible for schedule work within team/ staffing and monitor start dates & backlog

• Seek innovation and process improvement to enhance efficiency and effectiveness

Housing and Urban Organization - (Jul 1999 – Jun 2003)

• AutoCAD Drafter for projects such as residential areas and cultural centers and schools and

libraries and shopping centers

• AutoCAD Drafter for an urban designer team for making maps for development of a new town

• Provided as built plans for 3 big commercial projects

• Estimating materials for Residential buildings

Providing topographic maps for new projects

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Review conceptual drawings and coordinate among other groups

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Form and Fan Consultant Engineers - (Oct 1997 – Jul 1999)

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Responsible for creating and revising customer drawings using AutoCAD

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AutoCAD designer / drafter for Residential areas

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Estimating Residential buildings for area

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Logged in incoming customer

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Answering phone calls, creating and sending emails for customers

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SKILLS

General Skills: Self-Motivated, skilled coordinator, team player

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Computer Skills: AutoCAD, Architectural Revit, Microsoft Office

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