Software System
Resume:
John Ribble
Gahanna, Ohio 43230
**********@***.***
Experience: IT/Helpdesk ISA Spoc agent for Aetna Insurance
February 2012 to present.
Helpdesk phone support, Active directory, Service Center
ticket system, Virtual machine
support, Password support includes Oracle Applications, RTS
remote desktop system, Application installation Software
Management system, Chat problem solving with RTS, Verisign
secure token, VPN connections and working with ISP, releasing
and renewing IP addresses, Knowledge base system within
Service Center, Microsoft Outlook Live Meeting, Cisco
VOIP,SCCM.
Worley Catastrophe Windows 7 Laptops September 2010 to
September 2011
Anti-Virus updates, Windows 7 updates,
Software installation, Checked
Security three times per week, Deployed laptops, Inventory
control and Printer installation
Bexley City School
District Bexley, Ohio
Desktop/Workstation Support Specialist September 1999 to May 2010
? Worked with Dell and HP computers and printers for the
last three years in Windows XP environment. Some experience
with Vista and Windows 7.
? Worked with VMware to resolve problems with workstations.
? Was instrumental in creating images using updated
Operating Systems and current software for entire district
using Ghost.
? Worked with Microsoft Office 2007 for the last three
years.
? Connected Computers and printers to LAN with company
naming standards.
? Set up equipment for employee use, performing and ensuring
proper installation of cable, operating systems,
appropriate software and user configurations.
? Installed and performed minor repairs to hardware,
software, and peripheral equipment, following design and
installation specifications.
? Executed daily operations of Schooldude Helpdesk System.
? Answered users' inquiries regarding computer software and
hardware operation to resolve problems.
? Maintained record of problems and remedial action taken
and installation activities.
EDS Columbus, Ohio
System Administrator/PC Specialist August 1998 to April 2001
Education: Muskingum Area Technical Institute Zanesville, Ohio
Associates Degree of Applied Science Graduated 1998
University of Phoenix Online
Bachelors Degree Information February 2009 to 2010
Technology Support (in process)
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