Manager Customer Service
Resume:
KRISTI TEMPLETON CLARK
**************@*****.*** 646-***-****
Culver City, CA 90230
Skills/Certificates:
• American Red Cross certification in first aid, CPR adult/child/infant, AED
adult/child, customer service, administration, volunteer/staff training,
animal handling, training and behavior consultation
Employment History:
American Red Cross (Southern California Territory)
11355 Ohio Avenue, Los Angeles, CA 90025
Part Time On Call Health and Safety Instructor 4/2013 - Current
• Instruct classes in first aid, instruct and certifies CPR adult/child/infant
and AED adult/child
American Society for the Prevention of Cruelty to Animals (ASPCA)
424 East 92nd St., New York, NY, 10128
Manager, Animal Assisted Therapy Programs 10/ 2010 - 12/2011
• Designed and instructed 8 week Delta Society Pet Partners training course
for dogs and handlers
Created brochure and website copy
•
Identified potential partner facilities and maintained current relationships
•
• Improved upon a shelter program that identifies cats and dogs with AAT
potential
• Expanded AAT program to offer training classes in other boroughs
Assistant Manager, Behavior Department 2009 - 2010
In addition to Animal Behavior Counselor duties;
• Assisted Director with management of daily, weekly, and monthly team
tasks and goals
• Instructed defensive dog handling training for staff and volunteers
• Trained and managed advance level dog walking volunteers
• Instructed adult and puppy basic obedience training classes
Animal Behavior Counselor 2008 - 2009
• Performed SAFER evaluations
• Performed behavior modification treatments and training of shelter dogs
• Provided pre and post-adoption behavior consultations
• Assisted Feline Behavior Counselor with behavior modification treatments
• Assisted with puppy obedience class for adopted dogs
Animal Transport Coordinator/Behavior Staff Assistant 2007 - 2008
• Transported canine Humane Law Enforcement seizures to and from
upstate NY kennel
• Administrative duties such as photocopying, filing, answering phones,
ordering and maintaining training and enrichment equipment
Adoptions Counselor/CSR 2005 - 2007
• Facilitated adoptions of dogs and cats, including introductions, paperwork,
monetary transactions
• Answered phones, stocked supplies, filed paperwork, open/closed cash
drawer and credit machine
• Performed canine Meet Your Match assessments
Lucy Mackenzie Humane Society
4832 Route 44, West Windsor, VT, 05037
Shelter Staff 2003 - 2005
• Cleaned kennels and cat rooms, walked dogs
• Medicated, vaccinated, blood draw, tested fecal samples
• Processed applications, facilitated adoptions, filed paperwork, answered
phones
Education:
School of Visual Arts, NYC, NY
• Bachelor of Fine Arts 2003
References:
Arthur Hazlewood, Senior Director of Adoptions, ASPCA- Former supervisor
Pamela Barlow, Manager of Animal Assisted Therapy Programs, ASPCA- Former direct report
Katie Watts, Senior Feline Behavior Counselor, ASPCA - Former coworker
Heidi Edmunds, Shelter Director, Lucy Mackenzie Humane Society- Former supervisor
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