Customer Service Quality Assurance

Larry Montelongo

Experienced Retired Navy

*** ********* ***** - *******, ** 70458

********@*****.*** - 985-***-****

WORK EXPERIENCE

Team Leader

Sam's Club - Slidell, LA - October 2005 to Present

Ensure opening preparedness and daily maintenance of each department

Assisted in personnel direction throughout the departments

Associate of the Year 2008

Assistant Air Transfer Officer

USS Kitty Hawk, Yokosuka, Japan - 2000 to 2003

Air Plan management

Cargo-mail-personnel manifesting

Flight Deck Safety Supervision

Quality Assurance Coordinator

Customer Service Supervisor

Training Program Coordinator

Maintenance Program Oversight

Received fourth Navy Achievement Medal

Shipping/Receiving Supervisor

USS Independence, Yokosuka, Japan - 1996 to 1999

Monitored movement of all supplies to/from ship

Distribution of supplies to appropriate work centers

Ensure strict compliance with US Navy/DOD shipping and safety procedures

Organizing work details

Received second and third Navy Achievement Medal

Transportation Agent

PSA Far East - 1993 to 1996

Yokosuka, Japan

Arranged commercial and military travel itineraries for military personnel

Attended American Airlines Flight Booking Course

Received first Navy Achievement Medal

Supply Officer

Independent Duty - Port Hueneme, CA - 1990 to 1993

Self-supervision, maintaining & managing warehouse inventories

Requisitioning, inventory control and issuing materials to NMCB-40

Manage and maintain operating budget

Received letter of recommendation for attention to detail

Languages: English and Spanish

EDUCATION

Storekeeper "A" School - Meridian, MS

1983

SKILLS

Computer Skills: MS Office (Word, Excel), Windows 98, Windows XP, Explorer Requisitioning/Contracting

Procedures Cargo Handling/Shipping Procedures Leadership Training Forklift Operator

MILITARY SERVICE

Service Country: United States

Branch: US Navy

Rank: Retired E-6

September 1982 to October 2003

Storekeeper

Commendations:

Navy Achievement Medals Good Conduct Awards

ADDITIONAL INFORMATION

Transportation Workers Identification Credentials card - Expires 2018

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