Customer Service Manager
Resume:
*******@***.***
**** ** **** ***, ********* Beach, FL 33442
Andres Acosta
Objective
looking to transition into an engineering position that has growth potential with a progressive company where my education can be put
to use and my prior work history will be an asset
Education
B.S. Computer Engineering Florida Atlantic University December 2013
B.S. Computer Science Florida Atlantic University June 2013
A.A. Palm Beach State College June 2005
Work History
2011 – 2012 InfoTech Advisors Delray Beach, FL
Tier 1 Technician
• Installed and configured operating systems
• Diagnosed and repaired user issues as they arose
• Setting up new user in the severs using active directory per companies policy
• In charge of setting up new computers, printers, and peripherals in the network
• Diagnosed issues with VoIP phones and cell phones
• Repaired and replace components in computers as needed
• Performed very light wire runs throughout the office
Access Respiratory Supply Pompano Beach, FL
2010 – 2011
Account Manager
• Followed sales call flow to
assist and convert prospects
to receive the best product
and services of the
company’s mail order
supplies.
• Set reasonable expectations
and provided prospect and
new starts with all relevant
information to receiving their
initial order and explained
how the patient can receive
their re-orders of supplies to
comply with their doctors
treatment plan.
• Utilized established
guidelines, made
independent decisions
regarding products necessary
for the patient to receive
satisfactory service and
continued satisfaction.
• Informed patients of co-
payments, deductible or
payment responsibilities.
• Maintained accurate and
detailed notes.
2006 – 2008
General Manager
• Coordinated day to day
operations, appointment
scheduling, and costumer
care
• Ordered parts needed for
each service call and
scheduled each technician as
required
• Talked directly to insurance
adjusters and vehicle owners.
• Submitted job quotes and
took care of billing
• Oversaw payroll for the
Florida division
2005 – 2006
Customer Service Specialist
• Providing quality customer service in an environment requiring team work, efficiency, cross-training, and continuous improvement.
• Cross-train and provide assistance to all areas of the company and to customers.
• Respond to customer needs in a quick and effective manner.
• Improved customer relations measure accountabilities.
• Maintains an extensive knowledge of company products and services, and coordinates activities with other Customer Service Reps
• Set reasonable expectations in order for the Customer to receive their re-order of supplies to comply with their doctor’s treatment
plan.
• Utilized established guidelines, made independent decisions regarding products necessary for the patient to receive satisfactory
service and continued satisfaction.
• Informed patients of co-payments, deductible or payment responsibilities.
• Maintained accurate and detailed notes.
Skills
• •
Knowledge in debugging programs with Visual Designing and troubleshooting circuits using PSpice,
Studio DMM, Oscilloscopes or other instruments
• •
A+ Lifetime Certified Embedded systems designing and implementation
• Programming Experience using: c, c++, SQL, HTMl, • Database management and implementation using
javascript, CSS, PHP oracle
• •
Microcontroller programming Bilingual – English and Spanish
•
References
References are available on request.
Contact this candidate