Medical Assistant Customer Service

Brittany Medlin

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**** *. **** **** ****. Chicago, IL 60615

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Phone: 773-***-**** ***************@*****.***

Career Summary

Determined and ambitious Medical Assistant seeking an opportunity to use my

hands on training and education to advance in the healthcare field.

Reliable and friendly employee with several years in the customer service

industry.

Education

Everest College Bedford Park, IL

Medical Assistant Diploma June 2012-

Present

. 3.75 GPA

. HIPAA/OSHA Trained

. CPR Certified

Clinical Skills:

. Electrocardiogram, Autoclave, Laboratory Samples, Venipuncture, Taking

Patient Vitals, Diagnostic Testing, Injections, Suture and Staple

Removal, Patient Preparation, Surgical Assistance and Pharmacology.

Administrative Skills:

. Front Desk Reception, Appointment Scheduling, Verifying Insurance,

Medisoft, Microsoft Office and Medical Billing.

. Proficient with computers such as; Microsoft Office XP, Data Entry,

Internet Explorer and Outlook.

Employment History

Weis Hospital Chicago, IL

Medical Assistant (Externship) March 2013-May

2013

. Answered phones and confirmed appointments; verified insurance

. Assisted with implementing optimal patient care

. Took patients' medical histories and vital signs and prepared them for

procedures

. Performed EKG's and administered blood draws

. Cleaned and helped maintain the facility, exam rooms, and equipment/

instruments

. Assisted with routine medical office procedures

NORC at the University of Chicago

Chicago, IL

Phone Interviewer March 2012-August

2012

. Administered child healthcare surveys for the Center for Disease

Control and Prevention

. Managed 100-150 calls per day in high volume call center

Telesight Inc. Chicago, IL

Phone Interviewer Sept. 2008-May 2010

. Executed customer satisfaction surveys for Fortune 500 companies

. Managed 150 calls per day in a high volume call center

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