Customer Service Manager

Lety Carlos Objective:

**** **** ***** ***** ***** I’m a transfer student with an AA in Psych and Liberal Arts. As a Sociology major with a minor in

Santa Ana, California 92706 Business at CSUF, I am seeking employment that allows me to implement my current skills and build

upon the development of my career path while attending school. I carry a hard working ethic, various

Cell (714) 913 – 7683

job experiences, flexibility, a high level of enthusiasm, and a drive that allows me to excel

Email: *********@*****.***

Work Experience

12/12-4/13 Customer Service/ Sales Rep

Connect Your Home 1936 East Deere Street Suite 100, Santa Ana, CA 92705 888-***-****

• Researched areas of service for Time Warner Cable, Cox, Charter and other networks available to

customers in their specific area while utilizing several programs to determine results.

• Processed various inbound/outbound calls, each receiving upmost importance and ensuring installers

had completed installation, rescheduling if needed.

• Screened potential Dish and Direct TV clients and qualified them for service based on credit score

adhering to their needs and formulating an economic package.

• Maintained communication with various departments through email, instant messaging, and phone

calls always ensuring final details were completed and sent out emails to customers with their final

purchase orders.

9/12- 12/12 Respite Care Internship

United Cerebral Palsy 980 Roosevelt #100, Irvine CA 92620 (949) 333 – 6400

• Assisted in facilitation of livelihoods of children with autism, Down syndrome, tourettes

syndrome, cerebral palsy, and other disabilities which required individualized unique treatment.

• Administered medication in a timely manner and followed scheduling rigorously.

• Flexible in adapting to different environments such as unified school districts, afterschool classes,

YMCA, and Boys and Girls Club in working with organizations to improve facility programs.

• Utilized sign language commands to teach efficient communication techniques and correct

behavior that falters unsuitable conduct.

• Engage children to participate in group focused activities and create interactions that encourage

cognitive development with hands on learning experiences.

1/08-3/11 Research Assistant

Monex 4910 Birch St., Newport Beach CA 92660 (800) 444 - 8317

• Audited large-scale high profile accounts with concise and discrete fashion.

• Handled a high volume of inbound/outbound calls in a fast paced environment (50+lines) with a high

level of professionalism and swiftness.

• Ensured equity call timelines were completed by assigned deadlines, verified account financing, and

monitored market loss on open and closing of market.

• Through constant follow up and immediacy, informed customers on shipment status release periods,

tracked packages through UPS system, provided customers with tracking information, and dispersed

monthly and yearly financial statements in a timely manner.

• Scheduled appointment for customer pick up/drop off of commodities through depository protocol

while scanning and verifying clearance on documentation and identification procedures.

1/07-11/07 Assistant Manager

Forever 21 2800 N Main St, Santa Ana CA 92705 (714) 564 - 0721

• Administered store policies and memos were distributed, updated, and enforced in a prompt manner.

• Monitored inventory supplies, signed release documents in shipment, and merchandised new products

ensuring proper ticketing and distribution.

• Coordinated team members in the set up of store front displays. Trained employees on efficient

workmanship, implemented proper customer etiquette, and formulated new floor techniques for fast

paced and more effective service.

• Helped coordinate different styles and combinations of clothing to illustrate the latest trends.

• Opened and closed out registers, set store alarm, and calculated daily finances, which met sale goal

quotas thanks to exemplarity in customer service.

7/05 -12/06 Supervisor/ Recruiter/ Loan Officer/Telemarketer

Amerige Mortgage 2900 S. Harbor Blvd. Suite 225, Santa Ana, CA 92704 (714) 939 - 2003

Surpassed effective transfer outcome and exceeded monthly quotas.

Implemented incentive programs based on accrued credits.

Reviewed financial records and notified clients on choices regarding their credit scores.

Persuaded customers towards cost efficient structured loans that minimized payments.

Screened and interviewed potential employees and developed merit pay-structure.

Dismissed unsuitable employees, interviewed new applicants, resolved complaint issues, and enforced

new regulations.

Always willing to work long hours and invest in productive behaviors to warrant success.

Volunteer Work

9/2004 - 6/2005 Planetarium Docent, Santa Ana, CA

4/2005 - 5/2006 WISE Place Women’s Abuse Center, Santa Ana, CA

9/2005 - 8/2006 Thomas House Shelter, Santa Ana, CA

Education/ Career Goals

Santa Ana Community College, Santa Ana CA 92706 Psychology Major: Graduation Date: May 16th 2012

Cal State Fullerton, Fullerton CA 92831 Psychology with emphasis in deviance, social problems, and social work

Skills

• Autism Spectrum Disorder and Behavior Analysis Direct Interventionist Training Certificate

Management Course: Principles of Business Management

Cashiering, Customer Service,Data Organization/Filing, Event Coordination, PDT systems, Management

MICA, Microsoft: Word, Excel, and PowerPoint Digital Media: IN Design, Photoshop, Illustrator

Languages: Trilingual in Spanish (Expert), English (Expert), French (Beginning)

References

Personal References:

Frank Buenrostro (714) 785 – 5771

Maggie Gonzales (714) 222 – 1616

Yolanda Ramirez (951) 220 – 4391

Contact this candidate