Manager Customer Service
Resume:
Paul W. Gaines
Kenockee Township, MI 48006
***********@*****.***
Career Summary
Accomplished professional with a proven track record of leadership, able to build and motivate manufacturing teams to focus on exceeding revenue goals without jeopardizing safety or compromising quality.
Skills Summary
OEE Improvement
Scrap Reduction
Waste Elimination
Production Planning
Customer Service
Cost Analysis
Financials
Continuous Improvement
Budget Development
Professional Presentations
Computer Savvy
Supplier Development
Lean Manufacturing
Employment History
CHASSIX (SMW AUTOMOTIVE) – Port Huron, MI; Shelbyville, TN; Warren, MI
Plant Manager, 2009 to 2013
Responsible for all aspects of daily production operations for precision machining of safety critical control arms and steering knuckles
Provided leadership and motivated manufacturing teams to achieve profitability at two of the three plants
Increased net profit margin at third plant from 5.6% to over 10%
VISTEON CORPORATION – Van Buren Township, MI
Global Asset Control, 2008 to 2009
Developed global asset control procedure
Developed lien release procedure to protect Visteon and its Customers from re-payment of assets already funded
Customer Business Group, 2006 to 2008
Managed all activity related to Customer-owned tooling audits
Negotiated tooling cost recovery with Suppliers
Negotiated tooling cost recovery with Customers
Negotiated improved payment terms with Customers
Changed existing audit procedure to ensure timely tooling payments from Customers
Supplier Contract Compliance, 2004 to 2006
Identified, negotiated and recovered over $16M in tooling overpayment to Suppliers
Re-wrote Supply Practice VP6
Oversaw tooling cancellation claims
Cost Estimating, 2002 to 2004
Led cost reduction efforts that identified $4M savings in production tooling
Championed Supplier $ave meetings
Participated in VA/VE events
YORKTOWN PRECISON TECHNOLOGIES – Yorktown, IN
President, 1998 to 2002
Responsible for all aspects of daily productions activities related to precision machining of cams and camshafts
Planned and implemented relocation and ultimate merger with out-of-state sister company
Achieved significant annual savings by utilizing lean manufacturing techniques
Developed and executed business/financial plant that resulted in continued growth and increased profitability
MACHINING ENTERPRISES – Warren, MI
Vice President, Operations, 1992 to 1998
Responsible for all aspects of daily production operations for machining of cast iron and cast aluminum engine parts i.e.; brackets, exhaust manifolds, intake manifolds, etc.
Increased annual sales with GM from $10M to $20M in 18 months
Achieved QS9000 Registrations
CMX CORPORATION – Warren, MI
General Manager, 1990 to 1992
Responsible for all aspects of daily production operations for small to medium size stampings
C. S. OHM MANUFACTURING – Sterling Heights, MI
Quality Assurance Manager, 1984 to 1990
Medium to large stampings
FORD MOTOR COMPANY – Sterling Heights, MI
Job Setter, 1976 to 1980
Sterling Gear & Axle Plant
Education
HOWARD & ASSOCIATES SCHOOL OF BUSINESS – Pontiac, MI
Business – 1980
MACOMB COMMUNITY COLLEGE – Warren, MI
Metrology – 1988
Computer Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Solidworks
Outlook
Draftsight
References
Available upon request.
Contact this candidate