Sales Engineer
Resume:
VINCENZO SANTANGELO
*** ********* ***, **** *******, New York, 11704
********@**********.***
www.linkedin.com/pub/vincenzo-santangelo/66/238/5a1
SUMMARY OF QUALIFICATION
Senior Information Systems Specialist (Bilingual) with extensive experience
(13+ years) in all phases of sales, marketing and engineering support.
Recognized for expertise demonstrating products (Hardware and Software) in
a sales situation, identifying and defining business problems, developing
solutions and providing technical training. Managed sales strategy to
identify new markets, maximize revenues and achieve business profitability.
Broad industry experience includes government agencies, healthcare,
education, pharmaceutical, financial and entrepreneurial businesses.
Persuasive and personable sales engineer with demonstrated strengths in
communicating effectively with individuals at all organizational levels,
translating customer needs into technology solutions, implementing
strategies to generate new business and ensuring growth of existing
accounts.
PROFESSIONAL EXPERIENCE
KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC,
A core company of the Konica Minolta Group, in charge of the global
deployment office equipment, multi-functional peripherals and laser
printers (Hardware and Software).
Senior Sales Systems Engineer (Northeast Region)
2000 - 2013
Demonstrated, trained, supported and sold an extensive line of hardware
product and enterprise software applications to diverse customers through
multiple account executives, resellers and distribution channels in a $100
million territory. Managed several projects at industrial, automotive,
government, pharmaceutical, and end user consumers, supporting customer
base to a high of 100 accounts. Supported Major accounts, Key accounts and
International accounts. Trained international reseller partners in Mexico,
Argentina and USA. Coordinated product design and new product development
with company and customer engineering staff in USA, Latin American and
Japan. Supported customer with value-added needs, helping to sell capital
goods product from $ 2-3 thousand to $ 100's of thousand. Prospected and
developed new accounts, and trained existing accounts to ensure their
growth and excellent business relation. Reported to an Executive Director.
. Supported multiple account executives representatives by providing
technical knowledge to existing and potential clients. Provided
support in both pre- and post-sale by leading presentations, product
demonstrations, and installations/implementations.
. Identified prospect's needs and uncovered revenue opportunities
through consultative selling while ensuring best solutions to satisfy
customer.
. Composed technical answers to proposals.
. Provided support to end users on a variety of issues. Identified,
researched, and resolved technical problems. Tracked and monitored
problems to ensure a timely resolution.
. Conducted technical training programs. Determined training objectives.
Wrote training programs, including outline, text, handouts, and
designed laboratory exercises.
. Researched and presented reports showing potential customers the cost
benefit of purchasing company products or services.
. Provided technical training to clients and communicated customer
feedback for future product developments.
. Utilized technical knowledge of product offerings to support sales.
Vincenzo Santangelo
Page 2
NETSOURCE, INC, NEW YORK
1997 - 1999
Provide Servers Maintenance and Implementation of new systems and networks.
Systems Engineer
Grew account development in New York territory from $200-300 thousand to
$1.2 million. Provided Servers support, maintenance and implemented new
systems and networks. Developed new plans to organize systems
infrastructure. Implemented and designed hardware and software to monitor
the performance of systems. Reported to Sales Director.
. Reviewed and upgraded software in order to support hardware and
corporate standards, eliminating software problems during upgrades and
installations.
. Assisted in the implementation of network infrastructure to integrate
business into global structure.
. Handled maintenance efforts of Disaster Recovery Plan and conducted
annual Disaster Recovery test efforts.
. Initiated and coordinated existing compliance activities for computer
center maintenance, which ensured proper equipment performance.
TECHNICAL SUMMARY
Operating Systems -Windows 95, Windows 98, Vista, Windows NT 4.0, Windows
2000, Windows XP, Windows 2003 Server, Windows 7 and 8, Windows 2008,
Windows POS, Novell NetWare 3, UNIX, Linux, SAN, Solaris, MPE (HP
Macros), CISCO products, Mac OS 9, 10.X, OS Leopard, OS X Mountain Lion,
OS X Server, Android software, and many others.
Applications - MS Office, Word Perfect, Corel Draw, Photo Plus, Lotus 1-2-
3, MS Office, MS NetMeeting, Webphone, Photoshop, Adobe Illustrator, In
Design, Acrobat Distiller, QuarkXPress, CRM, ERP, HRM, SaaS (Google App,
Cloud Me, Drop box, Google Doc, Mobile Me, Office Web Apps), Enterprise
database and many others.
Software - Clipper FoxBASE, DBIII +, PostScript, PCL, QUICK, C++, Visual
Basic, Java, SQL, VMware, MPEG2-4, H.264/AVC, and others.
Online Applications - Microsoft Internet Explorer, Google Chrome, Safari,
Mozilla Fire Fox and others.
Hardware - IBM PC, COMPAQ, HEWLETT PACKARD, DELL, GATEWAY, WANG 37, HP
3000, APPLE MACINTOSH, Server, Desktops, Laptops, Tablets, Smart Phone, and
others.
Mainframes: IBM AS/400 Mainframe and applications, and HP 3000 series.
ADDITIONAL RELEVANT EXPERTISE
- Fluent in Spanish and Italian.
- Training in Microsoft Windows, Novell, UNIX, and MAC OS.
EDUCATION
BS, Computer Science, Excelsior College of New York, USA
Contact this candidate